Governance and Service Management Expert

🕒 June 27

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SGS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1878

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

📋 Description

• Drive the standardization, accessibility, and continuous improvement of the organization’s Knowledge Management and Service Management frameworks • Support the development, continuous enhancement, and implementation of the Knowledge Management framework • Coordinate the creation, consistency, and quality assurance of operational documentation • Administer knowledge repositories and document management systems • Monitor Knowledge Management KPIs and report on documentation quality, coverage, and compliance metrics • Collaborate with Global Process Owners, SMEs, and GBS Operations Teams to capture and maintain critical knowledge • Facilitate workshops and training sessions while providing guidance to document owners and contributors

🎯 Requirements

• Bachelor's or Master's degree in Business Administration, Finance, Management, IT, or a related field • 3+ years of experience in Knowledge Management, Documentation Management, or Process Management – ideally within a GBS/SSC or multinational environment • Strong understanding of documentation frameworks, governance models, information architecture, and metadata • Hands-on experience with SharePoint (or other Document Management Systems) • Advanced Excel skills for reporting and data analysis • Experience in training delivery and e-learning content development • Strong analytical thinking and excellent attention to detail • Ability to structure and simplify complex information • Strong stakeholder management, collaboration, and teamwork skills • Proactive with a strong "can-do" attitude, customer-centric approach, and a focus on continuous improvement • English business proficiency • Nice to have: Knowledge of workflow automation tools, such as Power Automate.

🏖️ Benefits

• Medicover private medical care • Group insurance • Access to the Medicover Benefits platform • Co-financing for the Medicover Sport card • Co-financing for language courses • Additional leave for volunteering • Subsidies for eyeglasses • An e-learning platform • Professional development opportunities • Employee Referral Program