Governance & Service Management Manager

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November 1

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SGS

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Compliance • SaaS • Sustainability

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

10,000+ employees

Founded 1878

📋 Compliance

☁️ SaaS

📋 Description

• Establish and maintain global governance frameworks for global function operations • Ensure alignment with financial policies, internal controls, and risk management standards (SOX, IFRS, etc.) • Monitor adherence to standard operating procedures and support audit readiness across entities • Define and manage service delivery models (e.g., RACI, SLAs, KPIs) across global function teams and SSCs • Maintain service catalogues and monitor performance against agreed standards • Track service levels, escalate issues, and lead service improvement plans with regional leads and SSCs • Act as the central coordination point between corporate function, SSCs, regional teams, and external partners • Lead governance forums and business reviews to ensure alignment on service expectations and outcomes • Partner with GPOs, IT, and continuous improvement teams to ensure changes are governed, documented, and adopted • Facilitate change management, communications, and training efforts for new policies, tools, or service shifts • Own reporting of finance service delivery KPIs and compliance metrics • Provide insights into trends, root causes, and opportunities for improvement • Ensure data consistency and reporting standards across functions and regions

🎯 Requirements

• Bachelor’s/Master’s degree in Finance, Accounting, Business, or related field • 6–8 years of experience in global finance operations, shared services, governance, or audit • Strong knowledge of core finance processes (R2R, PTP, OTC, MDM) and governance frameworks • Solid understanding of internal controls, audit, and compliance (SOX, ICFR) • Proven experience in service management (SLAs, KPIs, OLAs, RACI) • Skilled in ERP systems (SAP, Oracle), BI tools, and workflow/reporting platforms (e.g., ServiceNow) • Strong analytical and problem-solving mindset with strategic decision-making skills • Experience in project and change management within international/global environments • Excellent stakeholder management, communication, and relationship-building abilities • Collaborative, resilient, and adaptable, with capacity to work across global teams • Willingness to travel up to 30%

🏖️ Benefits

• variety of development opportunities in an international working environment in the rapidly growing company from the SSC sector • contract of employment • 100% remote work with a willingness to travel for business • full initial training and constant support from the most experienced workers on every step of your career path • package of additional benefits: co-financing of the Medicover Sport card, Medicover private medical care, group insurance, access to Medicover Benefits cafeteria platform, co-financing of foreign language courses, funding for training and courses, various charity initiatives, Employee Referral Program, Employee Initiatives Program