Service Delivery Manager – Data, Integration & AI

🔥 0 minutes ago

🇵🇱 Poland – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📊 Data Scientist

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SGS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1878

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

📋 Description

• Define and continuously improve the service operating model for enterprise integration, software, data and AI services • Develop and maintain service catalogues, SLAs, OLAs, KPIs and operational governance frameworks • Ensure service performance is measured, monitored and reported through meaningful metrics and dashboards • Drive operational excellence and service maturity across supported platforms • Lead major incident coordination and escalation activities • Drive problem management and root-cause analysis initiatives • Ensure effective ownership, communication and resolution of operational issues • Partner with technical teams and vendors to minimize service disruptions and business impact • Govern change and release processes across supported services • Ensure production readiness, operational acceptance and supportability requirements before go-live • Coordinate knowledge transfer, support documentation and handover activities • Mitigate operational risks associated with deployments and platform evolution • Serve as primary point of contact for service-related discussions with business and IT stakeholders • Facilitate service reviews and governance forums • Manage relationships with external partners and service providers • Ensure accountability, transparency and communication across all parties • Identify opportunities to improve reliability, efficiency and user experience • Drive service improvement initiatives based on operational data and business feedback • Promote best practices aligned with ITIL and modern service management principles • Support adoption of observability, automation and proactive service management capabilities

🎯 Requirements

• 7+ years of experience in IT Service Management, Service Delivery, Application Management or IT Operations • Experience managing enterprise-critical services within complex global environments • Proven track record coordinating incidents, problems, changes, releases and service transitions • Experience working with cross-functional technology teams and external service providers • Strong understanding of ITIL and ITSM practices • Experience with ServiceNow or similar ITSM platforms • Familiarity with integration technologies such as APIs, middleware, message queues and event-driven architectures • Understanding of enterprise application support and release management • Exposure to data platforms, analytics environments and AI-enabled services • Knowledge of service observability, monitoring and operational governance • Strong stakeholder management and communication skills • Ability to influence decisions across business and technical teams • Excellent organizational and prioritization capabilities • Strong analytical and problem-solving mindset • Comfortable operating in a fast-paced global environment

🏖️ Benefits

• Flexible schedule and work model • Continuous learning opportunities through SGS University and Campus • Comprehensive benefits platform • Multinational environment with colleagues from various continents • Opportunities to learn, grow expertise, and fulfill potential