Service Development Director – Anti Fraud

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SGS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1878

📋 Compliance

☁️ SaaS

Compliance • SaaS • Sustainability

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

📋 Description

• Lead the development, enhancement, and lifecycle management of services across the assigned portfolio. • Conduct market analysis and identify growth opportunities, emerging trends, and competitive developments. • Define and execute product and service strategies aligned with customer needs and business objectives. • Drive revenue growth, profitability, and annual budget achievement across the portfolio. • Develop and validate business cases, service proposals, CAPEX requests, and strategic tender submissions. • Collaborate with Sales and Market Development teams to develop effective go-to-market strategies and support commercial success. • Ensure consistent implementation and harmonization of services globally through close collaboration with Operations and Standardization teams. • Foster innovation, knowledge sharing, and continuous improvement while maintaining compliance with company policies and integrity standards. • Lead and support Service Development Managers/Directors to achieve strategic and commercial objectives. • Build strong relationships with Sales, Operations, IT, Centers of Expertise, and external technology partners. • Drive cross-functional collaboration to ensure successful service development, deployment, and commercialization. • Support local sales teams and business leaders throughout the customer engagement and sales cycle. • Promote innovation, knowledge sharing, and best practices across the organization. • Ensure alignment between product strategy, market needs, and business priorities.

🎯 Requirements

• Bachelor's degree in Business, Finance, International Trade, Public Administration, Engineering, or a related field. • Significant experience in service development, product management, business development, or commercial leadership roles. • Proven track record of driving revenue growth and managing profitable service portfolios. • Strong experience developing business cases, strategic proposals, and investment justifications. • Excellent understanding of market analysis, competitive positioning, and service innovation. • Experience leading cross-functional and international teams within a matrix organization. • Strong knowledge of technology-enabled services and digital solutions. • Fluency in English and French.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development opportunities