Payment Poster Specialist

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Shady Grove Fertility

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🧘 Wellness

B2C • Wellness

Shady Grove Fertility is a network of reproductive medicine clinics that provides comprehensive fertility care and family-building services. The organization offers treatments including in vitro fertilization (IVF), intrauterine insemination (IUI), frozen embryo transfer (FET), egg freezing, donor gamete and embryo services, gestational carrier/surrogacy support, preimplantation genetic testing, and oncofertility services. Shady Grove emphasizes personalized, relationship-based care, accepts major insurance and financing options, operates dozens of locations across the U. S. , and supports LGBTQ+ and single-parent family building through specialized programs such as shared-risk IVF and patient education and support resources.

📋 Description

• Process and post insurance, patient, collection, and miscellaneous payments accurately and within established turnaround times • Manage ERA/EFT enrollment, monitor enrollment status, and maintain electronic payment processing for assigned practices • Download, review, and reconcile electronic remittance advice (ERA), explanation of benefits (EOBs), and payment files from clearinghouses and payer portals • Research and resolve payment discrepancies, denials, recoupments, overpayments, and other account variances • Contact insurance carriers to obtain missing EOBs, verify payment information, and resolve payment-related issues • Reconcile daily payment activity to bank deposits and ensure the accuracy of financial transactions • Review and update patient accounts by applying payments, denials, deductibles, and contractual adjustments in accordance with payer contracts and company guidelines • Create and maintain payer portal access and ensure all payment-related documentation is organized and scanned promptly • Meet departmental productivity and accuracy benchmarks while maintaining confidentiality and delivering exceptional customer service • Cross-train in payment posting functions and provide backup support to ensure timely month-end close and departmental operations

🎯 Requirements

• Associate degree in accounting, business, healthcare or medical billing certificate • High School Diploma acceptable with 3+ year of medical billing hands on experience • Minimum 1-year specialized experience with medical billing certificate, or minimum 3 years’ experience without billing certificate • Ability to access, input, and retrieve information from a computer • Medical software program experience required • Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.) • Proficiency in a variety of computer software applications in word processing, spreadsheets, database, and presentation software (MSWord, Excel, PowerPoint, OneNote, Office 365) • Ability to demonstrate good judgment • Ability to communicate accurately and concisely • Ability to remain calm and poised under stress • Must have a high level of interpersonal skills to handle sensitive and confidential situations

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) with company match • Tuition assistance and professional development support • Performance-based bonus opportunities • Generous paid time off, paid holidays, and paid parental leave • Life and disability benefits • Fertility Discount Program • Employee wellness and recognition programs