Operations Lead – Digital Systems

🕒 February 25

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ShaeWellness

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

Full-Stack, AI-Driven Epigenetic Corporate Wellness Results with the most precise Corporate Health & Mental Wellbeing solution on the market.

📋 Description

• Run the company operating cadence (OKRs, QBRs, MBRs), dashboards, variance management and reporting. • Build and own the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections) and ensure forecast accuracy. • Implement fit-for-purpose ITIL 4-lite practices (Incident, Change, Problem management, SLAs) and institutionalize DORA/Accelerate metrics. • Lead security & compliance readiness (SOC 2, ISO 27001, NIST CSF) and vendor risk/commercial strategy. • Ensure every new funnel, program or product integrates cleanly into our architecture (intake → design → test → launch → hypercare) and build a high-performing operations org (RevOps, ServiceOps, Data, Automation).

🎯 Requirements

• Minimum 2+ years’ experience in operations, RevOps, or technical program leadership in AI/tech services or SaaS environments, with proven outcomes. • Direct experience building RevOps stacks, service-management practices, and measurable OKR frameworks. • Fluency in security & compliance frameworks (SOC 2, ISO 27001, NIST CSF) and vendor risk management; strong executive communication. • Advanced Experience using GHL (GoHighLevel) CRM.

🏖️ Benefits

• Base Salary: USD $1,000–$1,500 per month (experience-based). • Performance incentives: Per project/ brand/ funnel • Equity / long-term incentive plan negotiable for the right candidate. • Independent Contractor status only. Payment in USD via bank direct deposit. Invoicing monthly. No employee benefits; paid time off available for strong performance and exceeding KPIs.