Sharecare
1001 - 5000 employees
Founded 2010
⚕️ Healthcare Insurance
☁️ SaaS
🧘 Wellness
💰 $425M Post-IPO Equity on 2021-07
Healthcare Insurance • SaaS • Wellness
Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.
Customer Service Manager
Job not on LinkedIn
🔥 9 minutes ago
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Sharecare
1001 - 5000 employees
Founded 2010
⚕️ Healthcare Insurance
☁️ SaaS
🧘 Wellness
💰 $425M Post-IPO Equity on 2021-07
Healthcare Insurance • SaaS • Wellness
Sharecare is a comprehensive digital health platform designed to improve overall well-being. It provides tools and resources to help individuals manage various aspects of their health, such as physical, mental, and financial wellness. Sharecare offers personalized health navigation through its digital window, helping members track healthy habits, receive research-backed health tips, and access digital therapeutics across various conditions, including asthma and women's health. The platform integrates AI capabilities to empower users to manage their health data effectively. Partnering with CareLinx, Sharecare extends caregiving into homes, leveraging technology for data analytics and real-time coordination with clinical teams. Additionally, Sharecare collaborates with various organizations to enhance community health and well-being through innovative initiatives like the Community Well-Being Index. Its mission is to make healthcare resources more accessible and improve health outcomes while reducing care costs.
📋 Description
• Oversee daily operations and performance of customer service representatives • Manage, coach, and train staff to meet established performance standards • Perform regular call monitoring & audits of staff phone conversations • Handle escalated customer complaints or complex issues • Facilitate staff training sessions and support career development • Track and report on key performance indicators and service metrics • Identify opportunities to enhance processes and improve service efficiency
🎯 Requirements
• Minimum of 2 years Call Center Customer Service experience • College degree or demonstrated professional leadership experience • Excellent verbal and written communication skills • Detail oriented and well organized • Demonstrates follow through on assignments • Ability to deliver and receive feedback to include difficult discussions • Proficient with MS Office • Ability to work flexible hours and shifts
🏖️ Benefits
• Health insurance • Professional development • Flexible working hours • Paid time off
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