Technical Advisor II, Client Operations

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sherweb

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🤝 B2B

☁️ SaaS

🏪 Marketplace

B2B • SaaS • Marketplace

Sherweb is a cloud distribution and partner platform that provides a marketplace, billing and provisioning control panel, self-service portals, and integrations to help managed service providers (MSPs) and resellers sell, deploy, and manage cloud solutions. The company offers professional services (onboarding, helpdesk, NOC, MDR), Microsoft Cloud Solution Provider expertise, cybersecurity and continuity tools, and flexible partner programs including white-label, co-branded, and advisor options, backed by 24/7 human support and strategic account management.

📋 Description

• Provide advice, expertise, and support to sales/marketing and internal management teams • Generate new ideas and contribute to continuous improvement of sales and marketing processes • Collaborate with sales and marketing advisors, direct clients, partners, and other stakeholders • Act as subject matter expert on license transfers to Office 365, Dynamics 365, and Azure • Participate in partner order-to-sales activities to support the sales team • Manage tasks across platforms for smooth onboarding of new customers and partners within expected timelines • Cancel customers’ subscriptions with suppliers • Help customers and partners resolve website navigation, provisioning, and platform registration issues • Manage multiple emergencies, prioritize, and apply technical solutions • Coordinate customer-centric solutions with other departments • Suggest process improvements to optimize customer experience • Participate in creating training content for Cumulus and CPS transfer processes • Support the sales force and help achieve objectives • Complete follow-up records, contract audits, and administrative tasks • Carry out other related tasks according to job evolution and departmental needs

🎯 Requirements

• Collegial degree in Administration, Marketing, IT, or related work experience • High sense of urgency • Organized and efficient with strong attention to detail • Ability to multitask • Excellent communication skills • Excellent English skills, spoken and written • Autonomous and able to prioritize requests according to importance • Solid knowledge of Office 365, Microsoft Dynamics CRM, and Cumulus • Knowledge of various Microsoft partner programs • Knowledge of PowerShell considered an asset

🏖️ Benefits

• Annual salary reviews based on performance • Flexible total compensation package • Vacation time • Monthly home internet allowance • Continuous learning opportunities • Significant growth opportunities • Career path with opportunities to learn and grow • Multiple initial and on-the-job training opportunities and tools to track progress • Flexible work environment • Friendly and diverse work culture with inclusion and equality • State-of-the-art technology and tools • Sherweblife calendar of virtual and face-to-face activities • Close collaboration with direct manager and development support