Manager, Payment Operations

🔥 12 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Circle

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💳 Fintech

₿ Crypto

🌐 Web 3

Fintech • Crypto • Web 3

Circle is a financial technology company that focuses on utilizing blockchain technology to enable seamless, faster and secure transactions. Their main product, USDC, is a stablecoin designed to provide stability by being fully reserved and redeemable 1:1 for US dollars, and is widely used in global transactions to facilitate cross-border payments, crypto capital markets, and global dollar access. Circle offers an open developer platform that allows businesses to integrate blockchain functionalities such as programmable wallets and smart contracts into their applications. The company is committed to transparency and publishes regular reports on their reserve holdings.

📋 Description

• Own the day-to-day Payment Operations function supporting Circle Payments Network • Ensure operational coverage, queue performance, escalations, investigation quality, team capability, and process execution across a 24x7 environment • Design shifts, rosters, coverage plans, handoffs, leave, surge, and holiday planning • Manage live queues, triage partner queries and detected exceptions, and close work within SLA • Serve as the senior escalation point and route issues to Engineering, Product, or partner-facing leadership • Build and run analyst onboarding, continuous training, certification, competency development, and improvement plans • Establish and operate the quality-control program, including case sampling, calibration, error taxonomy, investigation standards, and feedback loops • Own operational metrics including TTA, TTR, SLA compliance, and volume and failure trends • Produce the weekly operations readout and explain reported metrics • Develop and maintain SOPs and runbooks, and manage process-change communication, training, adoption verification, and measurement

🎯 Requirements

• 8+ years in payment operations, payment investigations, settlement operations, or a comparable operations function at a payments company, fintech, or bank • 2+ years directly managing a team of operations analysts as a Team Lead, Assistant Manager, or Manager, with accountability for output • Hands-on ownership of at least one full shift roster in a 24x7 or extended-coverage operation • Demonstrated ownership of training and ramp, developing analysts from new to independent • Demonstrated ownership of process and documentation, including writing SOPs and runbooks • Cross-border payments expertise, including correspondent banking, SWIFT/MT103, local rails, reconciliation, exception handling, and settlement investigations • Comfortable working from data, setting targets, tracking them, and defending the numbers • Exposure to stablecoins, crypto rails, or digital assets is a plus • Active use of AI tooling and a point of view on its operational applications is a plus

🏖️ Benefits

• Flexible work environment • Inclusive and equal opportunity workplace • Interview accommodations and assistance for candidates with disabilities