Managed Services Engineer – Network

🕒 May 1

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SHI International Corp.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 B2B

🔧 Hardware

☁️ SaaS

B2B • Hardware • SaaS

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

📋 Description

• Design, deploy, and maintain secure and resilient hybrid network solutions across on‑premises and cloud environments, leveraging Palo Alto, Juniper Mist, and Fortinet technologies, including Azure‑based infrastructure and ExpressRoute/MegaPort connectivity. • Manage, configure, and troubleshoot Palo Alto firewalls (hardware and VM Series in Azure), Fortinet firewalls, and Juniper Mist switching and wireless technologies. • Administer and optimize network security devices and policies across traditional and cloud network segments, ensuring compliance with security best practices. • Monitor network performance and security events using LogicMonitor, proactively addressing alerts and supporting capacity planning. • Oversee ExpressRoute/MegaPort connectivity, including configuration, monitoring, and troubleshooting of cloud interconnects. • Perform advanced troubleshooting, root cause analysis, and resolution for complex network issues across LAN, WAN, Wi‑Fi, and security platforms. • Manage network infrastructure projects, including upgrades, migrations, and greenfield deployments, ensuring minimal client disruption. • Configure, monitor, and optimize firewalls, VPNs, and security policies on Palo Alto and Fortinet platforms. • Implement and support wireless solutions, particularly Juniper Mist and Meraki, including site surveys, RF planning, and performance tuning. • Maintain network documentation, including topologies, configurations, and change logs. • Collaborate with client IT teams, vendors, and internal stakeholders to deliver high‑quality, client‑focused solutions. • Participate in the on‑call rotation and provide escalation support for critical network incidents. • Remain current on industry trends and best practices, recommending improvements as appropriate.

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience • 5+ years of experience as a Network Engineer or in a similar role within an MSP or enterprise environment • Expert-level hands-on experience with enterprise networking technologies, including Cisco, Meraki, Juniper Mist (switching, routing, wireless), and network management platforms • Strong experience deploying, managing, and troubleshooting Palo Alto Networks firewalls (hardware, Panorama, and VM Series in Azure) and Fortinet security appliances (including FortiManager and FortiAnalyzer) • Proficiency with Juniper Mist wireless solutions, including implementation and management of AI-driven wireless networks • Experience designing, configuring, and troubleshooting hybrid cloud connectivity solutions using Azure ExpressRoute and/or MegaPort • Strong understanding of enterprise networking fundamentals, including TCP/IP, VLANs, routing protocols (OSPF, BGP, EIGRP), VPNs, and network segmentation • Demonstrated ability to configure and troubleshoot Layer 2/3 switches, routers, wireless controllers, and firewalls • Experience with network monitoring and management tools such as LogicMonitor, SolarWinds, PRTG, and Meraki Dashboard • Excellent troubleshooting, analytical, and problem-solving skills • Strong documentation, communication, and customer service skills, with the ability to communicate effectively with both technical and non-technical audiences.

🏖️ Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family. • Continuous professional growth and leadership opportunities. • World-class facilities and the technology you need to thrive – in our offices or yours.