Director of Customer Success

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SHIELD

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🛍️ eCommerce

🎮 Gaming

💰 $70k Funding Round on 2016-11

Cybersecurity • eCommerce • Gaming

SHIELD is a leading provider of device intelligence and fraud prevention solutions. With its AdShield and AI Engine features, SHIELD protects customers from threats such as fake accounts, account takeovers, payment and identity fraud, and bot attacks. The company focuses on industries like ride-hailing, social media, e-commerce, gaming, and digital banking, offering real-time risk profiling and device trustworthiness assessments to stop fraud at the root. SHIELD partners with mobile apps to eliminate fake accounts, prevent revenue loss, and build user trust using explainable machine learning algorithms and a global intelligence network.

📋 Description

• Lead expansion efforts in named set of existing accounts by connecting at the level of CXO’s • Participate in Value Engineering and Centres of Excellence exercises in large accounts • Work closely with clients, generating new opportunities and closing deals in existing accounts • Drive high engagement and demonstrate value realization & ROI of SHIELD through Executive Business Reviews and other channels • Collaborate effectively with Sales, Engineering, Business Development, Marketing, and Product teams on a day-to-day basis • Identify and resolve account success blockers that may arise • Troubleshoot and debug to ensure clients’ technical challenges/issues are resolved • Review account performance and identify improvement opportunities

🎯 Requirements

• 8+ years of SaaS Enterprise Sales and /or Account Management experience with large enterprise accounts with a proven ability to create a new opportunity • Hands on experience and good knowledge in SDK, HTTP, JavaScript, RESTful APIs, JSON, OAuth and SQL is a Plus • Strong executive presence and ability to develop executive-level (CxO) relationships and lead strategic initiatives with customer • Communication Skills: Excellent verbal/written communication skills are crucial, as you will need to convey complex information in a clear and concise manner to clients/ internal stakeholders and develop a good understanding of clients’ business goals, monetization strategies, performance metrics and support sales team to increase revenue & strengthen client relationships • Problem-Solving Ability: You should be adept at identifying issues and providing effective solutions to ensure client satisfaction and campaign success • Proactivity: Taking initiative is key in this role, whether it’s spotting new opportunities or addressing potential issues before they escalate • Team Collaboration: While you’ll be managing, working closely with cross-functional teams is a must. Your ability to collaborate effectively will be vital to delivering seamless service to advertisers