Shift Paradigm
Artificial Intelligence • Enterprise • SaaS
Shift Paradigm is a leading digital transformation firm that helps organizations align technology, data, and customer experiences to meet business needs using the power of AI. The company enables enterprises to improve operations, optimize technology and data for efficiency, and achieve accelerated growth by transforming business processes. Shift Paradigm offers strategic guidance to foster sustainable growth, integrates modern enterprise ecosystems, and builds personalized customer experiences. Recently, Shift Paradigm expanded its capabilities by acquiring design, UX, and development firm Principle Studios.
Director, Customer Success
Job not on LinkedIn
November 4
Shift Paradigm
Artificial Intelligence • Enterprise • SaaS
Shift Paradigm is a leading digital transformation firm that helps organizations align technology, data, and customer experiences to meet business needs using the power of AI. The company enables enterprises to improve operations, optimize technology and data for efficiency, and achieve accelerated growth by transforming business processes. Shift Paradigm offers strategic guidance to foster sustainable growth, integrates modern enterprise ecosystems, and builds personalized customer experiences. Recently, Shift Paradigm expanded its capabilities by acquiring design, UX, and development firm Principle Studios.
📋 Description
• Own the commercial success of your portfolio, identifying opportunities and mitigating risks to exceed revenue targets • Serve as a trusted advisor, understanding client business models and creating solutions that drive measurable results • Lead strategic account planning to expand Shift Paradigm's footprint and deepen client relationships • Navigate the full sales cycle from solution design through contract execution • Architect innovative solutions during new business pursuits, collaborating across teams to create winning proposals • Drive service innovation by bringing client insights back to inform company strategy • Partner with delivery and project management teams to ensure exceptional client experiences
🎯 Requirements
• Background in professional services with demonstrated success retaining and growing client relationships • Proven ability to achieve business outcomes in fast-paced, entrepreneurial environments • Strong business acumen with understanding of diverse business models and go-to-market strategies • Marketing technology experience (marketing automation, CRM, CDP, data platforms)
🏖️ Benefits
• Competitive compensation aligned with your experience and impact • Remote flexibility with NYC/Tri-State requirement for client collaboration • Collaborative culture that values diverse perspectives and innovative thinking • Work that makes a measurable difference for leading brands
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