Expansion Manager

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Logo of ShipBob, Inc.

ShipBob, Inc.

501 - 1000 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

💰 $200M Series E on 2021-06

eCommerce • Logistics • SaaS

ShipBob, Inc. is a comprehensive 3PL (third-party logistics) service provider specializing in e-commerce order fulfillment. They offer a full stack fulfillment platform with OMS, IMS, RMS, ERP, and analytics to automate and streamline fulfillment processes. With a focus on omnichannel and B2B capabilities, ShipBob assists businesses in selling across online and in-person channels while offering services like inventory management, customization for unique unboxing experiences, and end-to-end managed freight. Their global network enables efficient 2-day shipping across the continental US and facilitates global expansion with fulfillment centers in multiple countries. Additionally, ShipBob integrates with popular eCommerce platforms like Shopify and Amazon, supporting a wide range of industries including health, beauty, and apparel. Their technology-driven approach enhances supply chain automation, providing reliable and transparent logistics solutions worldwide.

📋 Description

• Manage the full sales cycle across your account base — from prospecting and discovery through pricing, negotiation, and close. • Guide customers efficiently through the sales process, ensuring all expectations are properly set and understood. • Negotiate pricing, contract terms and commercial agreements. • Drive revenue growth across ShipBob’s expansion opportunity types, including eCommerce channel expansions, global and cross-border fulfillment, product expansions, and net new account acquisition within existing account families. • Build and maintain strong merchant relationships that create the trust and context needed to identify and advance revenue opportunities over time. • Partner closely with Merchant Success Managers and cross-functional teams to surface opportunities, align on account context, and keep deals moving. • Ensure a seamless handoff to the post-sales team to set customers up for long-term success. • Other duties/responsibilities as necessary.

🎯 Requirements

• 2–3+ years of quota-carrying sales experience with a demonstrated track record of hitting or exceeding quota. • Ability to manage and prioritize a pipeline across a large account base — knowing which deals to advance, which to develop, and how to allocate time to maximize revenue impact. • Maintain a clean, well-documented pipeline and CRM for accurate forecasting and visibility. • Demonstrated ability to quickly build deep knowledge of ShipBob’s technology and operational capabilities and leverage that expertise to drive consultative, growth-oriented conversations with merchants. • A self-starter mentality — you identify opportunities and build your own pipeline rather than waiting for leads to come to you. • Excellent verbal and written communication and negotiation skills, with the ability to consult, build trust, and articulate value quickly with merchants. • Solid negotiation skills and the ability to identify and articulate customer needs. • Strong pipeline management discipline, with experience using CRM tools and comfort with Excel or similar data tools for forecasting and visibility. • Experience working in SaaS, logistics, eCommerce, or a related field.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities • Discretionary bonus plan

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