Senior Merchant Success Manager

Job not on LinkedIn

12 minutes ago

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

+33 more states

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $81k - $135k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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ShipBob, Inc.

WebsiteLinkedInAll Job Openings

eCommerce • Logistics • SaaS

ShipBob, Inc. is a comprehensive 3PL (third-party logistics) service provider specializing in e-commerce order fulfillment. They offer a full stack fulfillment platform with OMS, IMS, RMS, ERP, and analytics to automate and streamline fulfillment processes. With a focus on omnichannel and B2B capabilities, ShipBob assists businesses in selling across online and in-person channels while offering services like inventory management, customization for unique unboxing experiences, and end-to-end managed freight. Their global network enables efficient 2-day shipping across the continental US and facilitates global expansion with fulfillment centers in multiple countries. Additionally, ShipBob integrates with popular eCommerce platforms like Shopify and Amazon, supporting a wide range of industries including health, beauty, and apparel. Their technology-driven approach enhances supply chain automation, providing reliable and transparent logistics solutions worldwide.

501 - 1000 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

💰 $200M Series E on 2021-06

📋 Description

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. • Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support. • Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture. • Work closely with internal stakeholders and team leads to continuously improve the merchant experience. • Increase the average performance and KPIs of your customers to ensure a world-class customer experience. • Coach team members to enhance performance to middle market, complex merchants. • Analyze your merchants’ supply chain performance and identify opportunities or risks. • Conduct business reviews and track merchant growth within ShipBob. • Grow and maintain transparent and strategic relationships at all levels within your merchants. • Additional duties and responsibilities as needed.

🎯 Requirements

• 4 - 6 years of experience in sales and merchant services in a related industry. • Business Review experience with internal and external stakeholders. • Established ability to manage and foster a positive team culture. • Demonstrated ability to build consultative and executive-level customer relationships. • Solid conflict resolution abilities and negotiation experience. • Advanced written and verbal communication skills. • Desire to work in a fast-paced environment. • Advanced experience in Microsoft Office Suite.

🏖️ Benefits

• Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Flexible Time Off Program • Paid Sick Leave • Wellness Days (1 day/quarter) • 401K Match • Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)