Technical Solutions Engineer II

October 17

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ShipBob, Inc.

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eCommerce • Logistics • SaaS

ShipBob, Inc. is a comprehensive 3PL (third-party logistics) service provider specializing in e-commerce order fulfillment. They offer a full stack fulfillment platform with OMS, IMS, RMS, ERP, and analytics to automate and streamline fulfillment processes. With a focus on omnichannel and B2B capabilities, ShipBob assists businesses in selling across online and in-person channels while offering services like inventory management, customization for unique unboxing experiences, and end-to-end managed freight. Their global network enables efficient 2-day shipping across the continental US and facilitates global expansion with fulfillment centers in multiple countries. Additionally, ShipBob integrates with popular eCommerce platforms like Shopify and Amazon, supporting a wide range of industries including health, beauty, and apparel. Their technology-driven approach enhances supply chain automation, providing reliable and transparent logistics solutions worldwide.

501 - 1000 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

💰 $200M Series E on 2021-06

📋 Description

• Provide engineering services and support for end user computing infrastructure and applications. • Work with all business units to assess technology needs. • Build implementation plans to introduce new technologies to the organization or reconfigure existing technologies as needed following change management policies. • Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents. • Design and implement solutions to meet business needs in Azure and other cloud platforms. • Be the escalation point for issues that are unable to be resolved by 1st and 2nd tier IT support. • Provide guidance and best practices regarding technologies pertaining to end user computing in a remote-first, cloud-first environment. • Work closely with the Security team to implement required security measures and controls. • Be available for on-call escalation support including weekends and holidays. • Troubleshoot and resolve system hardware and software issues. • Provide support for Windows desktops\laptops, MacBooks, printers, peripherals, networking infrastructure and other computer related devices. • Implement automation to remove manual dependencies across all IT functions. • Provide pertinent input during the change management process. • Work with 3rd party service providers to resolve issues as needed. • Participate in periodic maintenance and infrastructure improvement projects after hours, and on weekends. • Ensure all incidents are tracked in the Jira ticketing system. • Ensure consistent process implementation across the team through regular communication. • Additional duties and responsibilities as necessary.

🎯 Requirements

• 2+ years designing and implementing end user computing solutions in a cloud first environment. • 2+ years implementing and administering Microsoft Entra ID in an enterprise environment. • 2+ years designing and implementing MDM solutions such as Microsoft Endpoint Manager, Mosyle, JAMF, or AirWatch. • Familiarity with Azure Automation Accounts and Storage Accounts. • Deep understanding of supporting a remote first, cloud first, end user computing environment. • Proficient in implementing policies and managing devices via Microsoft Intune\Endpoint Manager (compliance policies, conditional access, application deployment, AAD Join, Autopilot). • Advanced Windows and MacOS troubleshooting skills. • Deep understanding of Windows and MacOS best practices (Deployment, Security, Patching). • Experience packaging and deploying software via Microsoft Intune\Endpoint Manager. • Experience automating Windows driver installation using manufacturer supplied packages. • Experience writing, executing, and automating with at least one scripting language (Powershell, Go, Python, Bash). This should also include knowledge of source control in a production environment. • Working knowledge of Power Automate and Power BI. • Knowledge and/or experience implementing SSO and SCIM provisioning for 3rd-Party Applications. • Deep understanding of cloud technologies and automation focused on end user computing solutions. • Ability to prioritize work based on department and production objectives. • Excellent written and verbal communication skills. • Solid Peer-to-Peer training and leadership skills.

🏖️ Benefits

• Medical, Term & Accidental Insurance • All Purpose Leave (casual & sick time): 12 days • Earned Leave: 15 days • Public Holiday: 12 days • Generous Maternity & Paternity Leave • Quarterly Wellness Day • Work From Home Allowance