Support Associate

🔥 58 minutes ago

🌐 South Africa, Romania, +4 more countries – Remote

🇿🇦 South Africa – Remote 🇷🇴 Romania – Remote 🇯🇵 Japan – Remote 🇵🇭 Philippines – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✨ Associate

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Shockbyte

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🎮 Gaming

☁️ SaaS

Gaming • SaaS

Shockbyte is a game server hosting provider specializing in affordable, high-performance multiplayer server hosting for titles like Minecraft, Rust, ARK, Terraria and many others. They offer a proprietary web control panel with features such as real-time console, modpack installer, config management, automated backups and server instances, plus 24/7 support, DDoS protection, global locations and SLA-backed uptime. Shockbyte serves gamers and game communities with instant setup, mod/plugin support and competitive pricing.

📋 Description

• Deliver fast, friendly, and reliable support to players and server owners around the world. • Handle customer tickets covering technical troubleshooting, billing, cancellations, and general enquiries. • Act as the bridge between users and the technology. • Help players get back in the game quickly. • Handle every issue with care and precision. • Collaborate with the global team through online team Discord.

🎯 Requirements

• Excellent written communication skills in English, with a clear, friendly, and professional tone. • Strong problem-solving and technical reasoning skills. • Ability to manage multiple support tickets efficiently across billing, cancellations, and technical requests. • Solid understanding of game server environments and hosting fundamentals. • Customer-first mindset; proactive, empathetic, and solution-oriented in every interaction. • Experience using WHMCS or Zendesk or similar platforms for managing tickets and billing. • Background in game server hosting, customer support, or the broader gaming industry. • Familiarity with FTP, server configuration, or mod/plugin installation. • 1–2 years of experience in customer-facing technical support. • Equivalent hands-on experience or self-taught knowledge in game server management, mod/plugin installation, and customer service is equally valued. • Interest in multiplayer games.

🏖️ Benefits

• Remote Work - Work fully remotely, and team up in online in our team Discord. • Flexible Hours - Adjust your schedule around when you’re most productive. • Career Growth - Clear pathways to level up your skills and advance your career. • Development Budget - Access courses, certifications, and conferences to stay sharp. • Workspace Support - Get a stipend to upgrade your home office setup. • Virtual Team Events - From trivia and escape rooms to weekly game nights with the team. • Shockbyte Merch Pack - Custom hoodies, shirts, caps, mugs, and stickers made for our crew. • Travel Opportunities - Meet teammates around the world and represent Shockbyte at events. • Free Game Servers - Spin up your own servers and play on us. • Esports & Gaming Events - Free tickets to tournaments and gaming expos.