Technical Support Specialist

November 12

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Shopware

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eCommerce • B2B • B2C

Shopware is an innovative open-source ecommerce platform that empowers businesses to deliver seamless and unified commerce experiences across multiple channels. With a focus on flexibility and scalability, Shopware enables both B2B and B2C businesses to automate operations, integrate advanced features like AI and spatial commerce, and customize their shopping experiences without the need for extensive coding. Recognized as a leader in the digital commerce space, Shopware supports businesses in navigating the complexities of the ecommerce landscape, ensuring that they are future-ready and capable of sustainable growth.

201 - 500 employees

Founded 2000

🛍️ eCommerce

🤝 B2B

👥 B2C

💰 Venture Round on 2022-02

📋 Description

• Support national and international customers and partners with technical questions. • Handle incoming tickets end-to-end, supporting the request through to resolution. • Work closely with various departments and teams and advise on technical issues. • Provide telephone support and assistance to customers and partners. • Participate in 24/7 support (after onboarding, with additional compensation). • Possibility of working a late shift, but not mandatory.

🎯 Requirements

• Understanding of server systems and initial hands-on experience. • Initial experience with one or more of the following technologies: Shopware 6, Shopware 5, Linux, databases, PHP, or comparable systems (SaaS and PaaS). • Initial experience in customer support and using a CRM system (e.g., HubSpot). • Strong willingness to learn new topics and technologies. • Analytical thinking and a methodical approach. • Team player with experience in customer contact. • Communication skills in both German and English.

🏖️ Benefits

• Open culture, flat hierarchies, and encouragement of initiative. • Permanent contracts for long-term job security. • Flexible working hours and options for mobile work and fully remote contracts. • Free choice of work hardware. • Well-structured onboarding with support from a personal "buddy". • Inspiring environment with committed colleagues and a dynamic community. • Diverse opportunities for personal growth and development. • Attractive benefits such as company pension schemes, health programs, and regular team events.