Ambulatory Application Support Analyst

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November 5

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Shyft6

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HR Tech • Recruitment • B2B

Shyft6 is a trusted partner for innovative companies, specializing in workforce solutions that encompass staffing and recruiting, workforce management, and human capital strategy. With over 26 years of combined experience, Shyft6 offers a comprehensive range of services including contingent workforce supplier management, recruitment process outsourcing, staff augmentation, executive search, and multi-state payroll. Their focus is on empowering organizations through effective workforce development and project management, ensuring successful delivery and skilled talent acquisition.

201 - 500 employees

Founded 2019

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Provide day-to-day break/fix support for EpicCare Ambulatory during and after go-live. • Triage, analyze, and resolve end-user tickets related to EpicCare Ambulatory workflows, build, and configuration. • Work within the organization’s ITSM/ticketing system to manage, prioritize, and document incidents and service requests. • Partner with clinical, operational, and IT stakeholders to understand issues, reproduce problems, and validate fixes. • Perform root cause analysis and implement sustainable solutions, not just temporary workarounds. • Configure, maintain, and optimize EpicCare Ambulatory build (profiles, preference lists, templates, order sets, navigators, SmartTools, etc.) as needed to support stabilization. • Support end-user adoption by providing clarifications, quick answers, and guidance on Epic workflows. • Participate in on-call rotations (evenings, nights, and/or weekends as required) during the go-live window to ensure timely response to critical issues. • Escalate complex issues appropriately to senior analysts, architects, or Epic TS as needed. • Ensure all changes follow established change management and governance processes. • Create and maintain clear documentation for fixes, configuration changes, and known issues/workarounds.

🎯 Requirements

• EpicCare Ambulatory certification or proven equivalent experience with recent hands-on support in Epic Ambulatory. • 2+ years of experience as an Epic Application Analyst, with at least 1 recent go-live or major upgrade in an Ambulatory setting. • Demonstrated experience in break/fix support and ticket resolution for EpicCare Ambulatory. • Strong understanding of ambulatory clinical workflows, including provider documentation, ordering, messaging/in-basket, scheduling, and patient access workflows. • Ability to work effectively with physicians, advanced practice providers, nurses, and clinic staff to diagnose and resolve issues. • Proficiency with IT service management processes and ticketing tools (ServiceNow, Remedy, Cherwell, etc.). • Strong analytical and problem-solving skills with a detail-oriented and structured approach. • Excellent communication skills, both written and verbal, with the ability to interact effectively in a remote environment (Teams/Zoom/Chat). • Ability and willingness to participate in a flexible schedule and on-call rotation during go-live and stabilization.