Application Support Analyst – Epic Cadence, Grand Central, Prelude

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November 5

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Shyft6

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HR Tech • Recruitment • B2B

Shyft6 is a trusted partner for innovative companies, specializing in workforce solutions that encompass staffing and recruiting, workforce management, and human capital strategy. With over 26 years of combined experience, Shyft6 offers a comprehensive range of services including contingent workforce supplier management, recruitment process outsourcing, staff augmentation, executive search, and multi-state payroll. Their focus is on empowering organizations through effective workforce development and project management, ensuring successful delivery and skilled talent acquisition.

201 - 500 employees

Founded 2019

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Provide day-to-day break/fix support for Cadence, Grand Central, and Prelude (SER) during and after go-live. • Triage, troubleshoot, and resolve incident and service request tickets related to: Cadence: clinic and hospital scheduling, templates, visit types, blocks, and access rules. Grand Central: admissions, transfers, discharges (ADT), bed planning, and patient movement. Prelude / SER: patient registration, insurance/guarantor, and provider/resource records (SER build). • Work within the organization’s ITSM/ticketing system to manage, prioritize, and document all tickets and changes. • Collaborate closely with registration staff, schedulers, patient access teams, bed management, clinical operations, and providers to understand issues and validate solutions. • Perform root cause analysis and implement sustainable fixes to minimize recurring issues. • Maintain and optimize build across areas including: Cadence: provider/department templates, visit types, slot definitions, rules, and overbooks. Grand Central: bed pools, room/bed configuration, ADT rules, transfer and hold workflows. Prelude/SER: patient identity management, registration rules, SER master file (providers, departments, locations, resources), insurance and coverage configuration. • Coordinate with other Epic teams (e.g., Resolute, ClinDoc, Ambulatory, MyChart, Prelude HB/PB, Beaker) to support integrated scheduling/registration/ADT workflows. • Participate in on-call rotations (evenings, nights, weekends as needed) during go-live and early stabilization to support 24/7 operations. • Follow established change management and promotion processes, including documentation, testing, and approvals. • Contribute to and maintain knowledge base documentation, known issue logs, and quick-reference guides for front-line support teams.

🎯 Requirements

• Epic certification or accreditation in one or more of the following: Cadence, Grand Central, Prelude (and/or demonstrated SER master file expertise) OR equivalent hands-on experience supporting these areas in a large health system. • 2+ years of experience as an Epic Application Analyst focused on patient access / scheduling / registration / ADT. • At least one recent Epic go-live or major upgrade supporting Cadence, Grand Central, or Prelude. • Strong understanding of workflows such as: Ambulatory and/or hospital-based scheduling, Pre-registration, registration, insurance verification, Admissions, transfers, discharges, bed management, and patient placement. • Practical experience working in an ITSM/ticketing environment (ServiceNow, Remedy, Cherwell, etc.) handling break/fix tickets. • Excellent analytical and problem-solving skills, with a structured, detail-oriented approach. • Strong communication skills (written and verbal) and ability to support stakeholders effectively in a remote setting (Teams/Zoom/Chat). • Willingness and ability to work a flexible schedule, including participation in an on-call rotation during the go-live and stabilization period.