Clinical Documentation Application Support Analyst

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November 5

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Shyft6

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HR Tech • Recruitment • B2B

Shyft6 is a trusted partner for innovative companies, specializing in workforce solutions that encompass staffing and recruiting, workforce management, and human capital strategy. With over 26 years of combined experience, Shyft6 offers a comprehensive range of services including contingent workforce supplier management, recruitment process outsourcing, staff augmentation, executive search, and multi-state payroll. Their focus is on empowering organizations through effective workforce development and project management, ensuring successful delivery and skilled talent acquisition.

201 - 500 employees

Founded 2019

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Provide day-to-day break/fix application support for Epic Inpatient Clinical Documentation during and after go-live. • Triage, analyze, and resolve incidents and service requests related to: • Provider and nursing documentation • Flowsheets and documentation rows/rows groups • Notes, SmartTexts, SmartPhrases, SmartLinks, and SmartForms • Admission, transfer, and discharge documentation workflows • Work within the organization’s ITSM/ticketing system to manage, prioritize, track, and document tickets in a timely manner. • Collaborate closely with physicians, nurses, advanced practice providers, and ancillary staff to understand issues, reproduce problems, and validate fixes. • Perform root cause analysis and implement durable solutions, minimizing repeat tickets. • Maintain and optimize Clin Doc build, such as: • Flowsheet templates and profiles • Note types, templates, and documentation tools • Care plans, problem lists, and documentation-related BPAs or decision support • Coordinate with other application teams (e.g., Inpatient Orders, Procedure Orders, Pharmacy, Radiant, OpTime/Anesthesia, Cupid, HIM) to support integrated workflows. • Participate in on-call rotations (evenings, nights, and/or weekends as needed) during the go-live period and early stabilization. • Adhere to established change management and governance processes for all build changes. • Create and maintain knowledge base articles, known-issue logs, and quick-reference documentation for common issues and standard solutions.

🎯 Requirements

• Epic Clin Doc (Inpatient Clinical Documentation) certification/accreditation or demonstrable equivalent experience with recent hands-on support. • 2+ years of experience as an Epic Inpatient Application Analyst, with a strong focus on clinical documentation. • At least one recent Epic go-live or major upgrade supporting inpatient documentation workflows. • Strong understanding of inpatient clinical workflows, including: • Admission, rounding, and discharge documentation • Nursing flowsheets and provider notes • Interdisciplinary documentation and communication • Proven experience delivering break/fix support in a hospital or large health system setting. • Experience working with ticketing/ITSM tools (e.g., ServiceNow, Remedy, Cherwell). • Excellent analytical and problem-solving skills, with attention to detail and patient-safety impact. • Strong written and verbal communication skills with the ability to support users effectively in a remote environment (Teams/Zoom/Chat). • Ability and willingness to work a flexible schedule and participate in an on-call rotation during go-live and stabilization.