Collections Strategy Advisor

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Sicredi

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

Banking • Finance • Cooperative

Sicredi is a cooperative financial institution based in Brazil that offers a wide range of financial services, including personal and business banking, investments, insurance, and credit solutions. With over 9 million members, Sicredi emphasizes community development by reinvesting resources locally and providing personalized services to its clients. The institution operates more than 2,800 branches nationwide, focusing on a humanized approach to finance and supporting the agribusiness sector alongside individuals and businesses.

📋 Description

• Plan and structure collection campaigns and contact sequences, defining workflows, channels and the most appropriate approaches. • Segment and prioritize members based on profile and delinquency level, directing more targeted strategies. • Analyze data and KPIs, monitor results to guide decisions and continually refine strategies. • Implement and enhance collection models and methodologies to improve effectiveness and scalability. • Monitor the performance of collection initiatives — including campaigns, customer service and branch operations — and drive continuous improvement.

🎯 Requirements

• Experience in collections, credit recovery or campaign management. • Experience with portfolio segmentation and defining strategies by delinquency band. • Strong analytical skills, with experience working with databases and performance indicators. • Proficiency in Excel and data analysis tools. • Bachelor’s degree in a related field. • Knowledge of the credit union model, especially Sicredi, is a plus. • Experience in collections and credit recovery is a plus. • Experience with digital channels such as WhatsApp, SMS and dialers is a plus. • Knowledge of the member journey and engagement strategies is a plus. • ANBIMA C-Pro R certification or higher is a plus.

🏖️ Benefits

• 14th and 15th salaries guaranteed by collective bargaining agreement • Profit Sharing (Participation in Results) - Up to 8× your salary (according to internal policy, paid once a year) • Meal/Food Allowance - R$2,228.73 • Unimed Health Plan for you, spouse and children • Dental Plan for you, spouse and children • Transportation Allowance • Private Pension up to 6% (with matching contribution from Sicredi of the same amount) • Wellhub (Gympass) to support your physical health • Sicredi Aprende learning platform with a variety of courses • Telemedicine | Nutrition | Psychology | Medication subsidy • Childcare/Babysitter Allowance • Life Insurance • Sempre Bem: psychological, legal and financial support • Zenklub for emotional well‑being support.