IT Services Analyst, Mid-level

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Sicredi

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

Banking • Finance • Cooperative

Sicredi is a cooperative financial institution based in Brazil that offers a wide range of financial services, including personal and business banking, investments, insurance, and credit solutions. With over 9 million members, Sicredi emphasizes community development by reinvesting resources locally and providing personalized services to its clients. The institution operates more than 2,800 branches nationwide, focusing on a humanized approach to finance and supporting the agribusiness sector alongside individuals and businesses.

📋 Description

• Perform validation and testing of hardware and software, ensuring compatibility and adherence to established corporate standards; • Monitor, analyze and report performance indicators (KPIs) related to IT services and internal processes; • Manage IT assets, ensuring control, traceability and continuous updating of hardware and software inventory; • Identify continuous improvement opportunities, contributing to the optimization of IT services; • Support the planning and execution of infrastructure projects and technology modernization initiatives; • Prepare and maintain technical documentation for the services and solutions under your responsibility; • Provide second-level support when necessary, in coordination with the technical support team; • Promote knowledge sharing and best practices related to IT infrastructure and operations; • Manage the company's corporate device inventory, ensuring correct allocation and use; • Manage the employee equipment replacement process according to lifecycle and identified needs; • Follow and reinforce information security guidelines, contributing to protection against internal and external threats.

🎯 Requirements

• Bachelor's degree in Information Technology or Business Administration; • Desirable experience in hardware and software validation; • Working knowledge of operating systems: Windows, macOS and Linux; • Experience in IT Service Management (ITIL Foundation); • Experience with Agile and Lean methodologies, such as Scrum and Kanban; • Strong collaboration and interaction with diverse teams/stakeholders; • Knowledge of security best practices and core security technologies

🏖️ Benefits

• Fixed 14th and 15th salaries; • Profit-sharing/performance-based participation (depending on seniority); • Health and dental insurance with no co-pay; • Wellness programs through Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running group and local gym access; • Meal and food allowances (VA/VR) – flexible percentage allocation on VA/VR cards, no co-pay; • Extended maternity and paternity leave; • Childcare or nanny assistance for children up to 6 years and 11 months; • Assistance for children with disabilities, no age limit; • Life insurance; • Private pension plan up to 8% of salary; • Training platform – Sicredi Aprende, offering a variety of courses; • 40-hour work week – using a time bank system; • Remote work allowance (except for positions that are 100% on-site).