Player Support Team Lead

🔥 1 minute ago

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Side

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

💼 Consulting

🛍️ eCommerce

🏪 Marketplace

Consulting • eCommerce • Marketplace

Side is

📋 Description

• Lead a team of Player Support Specialists through onboarding, training, and operational readiness. • Create a positive, supportive, and accountable team culture. • Deliver regular one-to-one meetings, coaching sessions, and performance reviews. • Monitor operational performance against agreed service, quality, productivity, and compliance expectations. • Support onboarding, nesting, and role readiness activities for new starters. • Work closely with Quality, Training, and Operations to identify coaching opportunities and improve performance. • Escalate operational risks, staffing concerns, and player-impacting issues when required. • Promote knowledge sharing, collaboration, and continuous improvement across the team. • Support operational readiness activities before launch and stabilization following go live.

🎯 Requirements

• Experience leading Player Support, Customer Support, Trust and Safety, or Customer Experience teams. • Strong coaching and people leadership skills. • Experience managing operational performance through quality, productivity, and service metrics. • Ability to balance operational priorities while supporting individual development. • Excellent communication and stakeholder management skills. • Confidence working in a fast-paced operational environment. • Passion for developing people and creating high-performing teams.