Sidekick
eCommerce • Wellness • B2C
Sidekick is a direct-to-consumer wellness brand that designs and sells clinically-informed recovery tools — including muscle scraping tools, balance/axis boards, and mobility & strength accessories — aimed at relieving pain and improving recovery at home. The company markets primarily through an e-commerce Shopify storefront, emphasizes clinical results and HSA/FSA eligibility, and targets athletes, physical therapy patients, and general consumers seeking at-home therapy.
Customer Service – Operations Associate
Job not on LinkedIn
3 days ago
🇲🇽 Mexico – Remote
💵 $1k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
Sidekick
eCommerce • Wellness • B2C
Sidekick is a direct-to-consumer wellness brand that designs and sells clinically-informed recovery tools — including muscle scraping tools, balance/axis boards, and mobility & strength accessories — aimed at relieving pain and improving recovery at home. The company markets primarily through an e-commerce Shopify storefront, emphasizes clinical results and HSA/FSA eligibility, and targets athletes, physical therapy patients, and general consumers seeking at-home therapy.
📋 Description
• Manage customer service inquiries and operations tasks. • Focus on exceptional ticket resolution and identifying inefficiencies. • Oversee ERP tasks like managing inventory, credit notes, and branch transfers. • Ensure smooth day-to-day operations.
🎯 Requirements
• Resolve an average of 24 tickets per hour while maintaining a 90%+ customer satisfaction score. • Identify repetitive tasks and inefficiencies, and implement automation solutions or process improvements. • Regularly update and expand the knowledge base to reduce ticket volume and improve efficiency. • Manage ERP tasks, including inventory updates, credit notes, and branch transfers, with 100% accuracy. • A self-starter who thrives in a fast-paced environment. • Proven ability to identify inefficiencies and implement automations or process improvements. • Strong skills in creating and maintaining knowledge base content to streamline operations. • Customer service expertise with technical and process-oriented skills. • Experience with ecommerce (Shopify, Amazon etc.) • Experience with ERP systems and customer service platforms (e.g., Zendesk). • Go-getter who strives to be better everyday
🏖️ Benefits
• Competitive compensation • Performance-based bonus pay • Work-from-home • Dedicated, collaborative, and supportive colleagues • Fast-paced, dynamic environment • Career growth & ownership – Ample opportunities to take on new challenges and grow within the company
Apply NowSimilar Jobs
3 days ago
Virtual Assistant supporting operations for a window cleaning and home services company. Assisting with sales support, scheduling, and customer service tasks.
3 days ago
Key Account Manager creating exceptional experiences for StubHub International premium customers. Act as a trusted advisor while ensuring smooth, personal interactions with high-profile clients.
🇲🇽 Mexico – Remote
💰 Seed Round on 2016-01
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
🗣️🇪🇸 Spanish Required
3 days ago
Junior Customer Support serving as the first point of contact for client inquiries and managing ticket requests at Zipdev. Ensuring accurate assistance and escalation as needed.
November 27
Bilingual Customer Care Agent providing support regarding government welfare tools and resolving customer inquiries. Work from home after training with flexible shifts within specified hours.
🗣️🇪🇸 Spanish Required
November 24
Customer Service Representative providing support through phone, email, and chat for AssureHire's software. Developing knowledge of the product while collaborating with a dynamic team.