Service Consultant – Total Lab Automation

November 20

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Siemens Healthineers

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Healthcare Insurance • Biotechnology • Medical Device

Siemens Healthineers is a leading MedTech company focused on pioneering breakthroughs in healthcare. They offer a comprehensive portfolio that addresses the entire care continuum for serious diseases, including medical imaging, laboratory diagnostics, point-of-care testing, and digital health solutions. With a commitment to innovation, sustainability, and improving patient access to care, Siemens Healthineers collaborates with healthcare professionals and organizations globally to advance medical technology and enhance patient outcomes.

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

💰 $1.5M Grant on 2021-05

📋 Description

• Providing expert level service and support to the Regional Units primarily for problem management and for more complex incident management of issues escalated by the Regional Support Organization (RSO). • Focus on reducing global service costs for automation products and overall product support improvements. • Managing and tracking service escalations to determine if they are non-conformance to ensure the proper process is used for solution generation. • Creating and presenting data or information in a way that can drive a business decision to enhance or resolve a product problem identified through the complaint process. • Conducting technical meetings by hosting global conference calls, which may include presenting webinars to technical experts via remote conferencing. • Creating / reviewing Product Support Troubleshooting Documentation (internal and external). • Efficiently troubleshooting system level issues, including hardware, software, Firmware, motor control (Drives) / pneumatics system, CAN / TCIP and control panels. • Working directly with in-house R&D and OEM service to ensure the solution will meet the service or end user’s needs. • Using proactive tools or data sets to target accounts for remedial action and work cross functionally to formulate an action plan that is implemented by the local support organizations.

🎯 Requirements

• Minimum 2-year degree in a technical discipline, Engineering preferred. • Project Management experience is a plus. • +5 years of experience is required in Engineering / Support discipline. • Healthcare Diagnostics is preferred. • Experience with automation systems is a plus. • 10-30 % travel may be required depending on skill level. • Strong data analytics from a presentation and troubleshooting perspective. • Proficient with Microsoft Excel / PowerPoint / Notepad++ / SQL / graphing / pivot tables. • Team participation / leadership skills. • Strong customer service skills. • Strong written and communication skills. • Able to multitask and prioritize a variety of concurrent activities.

🏖️ Benefits

• medical insurance • dental insurance • vision insurance • 401(k) retirement plan • life insurance • long-term and short-term disability insurance • paid parking/public transportation • paid time off • paid sick and safe time