AI Strategist

November 11

Apply Now

Receive Emails with Similar Jobs

Siena AI

WebsiteLinkedInAll Job Openings

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

📋 Description

• Partner with CX leaders on AI-first strategy • Work with VPs of CX, Directors of Customer Support, and Operations Leaders to design their AI transformation roadmap • Deliver high-impact services across the customer journey • Lead Automation Workshops where you collaboratively design and build automations with customer teams • Drive strategic outcomes through CX expertise • Identify high-value automation opportunities based on deep understanding of CX operations and business impact • Enable customer self-sufficiency and continuous improvement • Teach customers to think in AI-first terms and build capabilities themselves rather than depending on us • Collaborate across functions to amplify impact • Work with other Professional Services team members and the broader CX organization to understand and communicate the big picture of customer needs and blockers • Own your work and drive results • Navigate ambiguity and make judgment calls about priorities and tradeoffs

🎯 Requirements

• 5+ years in customer experience operations, preferably in e-commerce or omnichannel support • Deep understanding of CX workflows, pain points, metrics, tools, and what makes teams successful • Experience with enterprise CX platforms (Zendesk, Gorgias, Kustomer, or similar) • Comfortable advising CX leaders on organizational design, process optimization, and transformation strategy • Comfortable leading training sessions, running workshops, conducting audits, performing QA work, and consulting on strategy • Excited about AI's potential to transform customer experience • Comfortable with automation logic, conversation flows, prompt design, and agent behavior

🏖️ Benefits

• Learning budget to fuel your growth • Premium AI tools (ChatGPT, Claude, Perplexity Pro, Cursor) plus quarterly budget for new tools • Opportunity for travel to customer sites for in-person training and workshops • Clear growth pathways: specialize deeper in strategy/CX consulting or grow into team leadership • Great salary plus the opportunity for equity or stock grants