Engineering Manager

October 3

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Siena AI

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Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

📋 Description

• Build and lead high-velocity teams that ship fast and with polish. • Be deeply technical and hands-on. Read the PRs, write prototypes, jump into the weeds. Leadership is an amplifier, not a step back. • Turn raw ideas into working systems. Even if you have to duct tape the first version together. • Rally your team through ambiguity, setbacks, and tough customer asks. Run through walls when needed. • Push for clarity, focus, and high energy in every sprint. Drive urgency without burning people out. • Drive alignment on the roadmap and become an expert on customer needs related to the product areas your team owns. • Spend time with customers and engineers alike—digging into pain points, testing assumptions, and improving the craft. • Coach, mentor, and build a team of curious, scrappy, driven engineers—people who want to grow fast and build great things. • Foster an AI-first culture by showing, not telling, what AI enables for builders. • Ensure engineering cycles produce real, reliable impact: accuracy improvements, integrations, and agent capabilities that delight customers. • Translate Siena's vision into execution your team can rally behind. • Grow engineering talent into leaders, making Siena's engineering team a career destination.

🎯 Requirements

• You've successfully led product-focused engineering teams in high-performing organizations that shipped real impact. • You've written code at a high level, and you still love to get your hands dirty. You view leadership as an amplifier, not a step back. • Bias for action and scrappiness. You don't over-optimize for process. You optimize for velocity, customer value, and learning. • You deeply care about the customer experience. You think about UX, APIs, performance, edge cases, and joy. • You ask "why" obsessively, and you push yourself (and your team) to learn constantly. • You build trust, give direct feedback, and create space for engineers to thrive. • You have experience partnering with recruiting teams to drive effective and fair hiring processes. You realize that recruiting is a large (and important!) part of your role. • You have experience with systems complexity: LLMs, APIs, integrations, data pipelines, or event-driven products. • Proven ability to drive clarity and culture across distributed teams.

🏖️ Benefits

• Great salary plus the opportunity for equity or stock grants • Learning budget. If you're growing, so are we.