Head of Education – Community

🕒 May 22

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Siena AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

📋 Description

• Run product education for the Siena team. Every release lands with a session, a doc, and a demo that the company actually walks away knowing. • Run customer workshops and recurring product sessions. One use case at a time. Real depth, real outcomes. • Build the customer onboarding path. From signed contract to first value, repeatable across every segment. • Onboard every new hire. They ramp through your program, and they're productive faster because of it. • Build the demo library. Live, recorded, vertical-specific, persona-specific. Sales pulls from it. Customers learn from it. • Build Siena Academy. Curriculum, certifications, learning paths. Internal and external. The credential brands earn to show they know Siena. • Build the Siena community. The recurring spaces, events, and rituals where customers, partners, and operators come to learn from us and each other. • Educate the market. Open courses, public content, frameworks others adopt. The Academy becomes the category-defining resource on CX AI. • Arm sales with demos, narratives, and product positioning. Demo scripts, vertical storylines, the words that close deals. • Build the AI systems that scale all of the above. You teach the agents how to teach. Your taste is the final filter.

🎯 Requirements

• Product-fluent. You understand AI products deeply. You can use Siena, break it, and teach it. • An exceptional teacher. You make complex things simple. You take a use case and turn it into a 30-minute session that someone walks away knowing. • A storyteller and communicator. You write, present, and translate complex product into clear narrative. Every workshop, every certification, every piece of content is a story. • A community builder. You've gathered people around something they care about. You know how to create the spaces where customers, partners, and operators want to show up and stay. • AI-native. You build agents. You build systems. You've replaced workflows with AI before you joined us, and you'll do it again here. • A builder. You've shipped something from zero. A curriculum, a program, an academy, a community. You operate without a brief. • Excited about consumer brands. We serve Spanx, Allbirds, FIGS, HexClad, Brooklinen, Coterie, Grüns, Kitsch, and dozens of others. • Hard filters • Product-fluent. Can demo, break, and teach Siena at depth. • Exceptional teacher and storyteller. Has turned complex products into teachable, memorable skills before. • AI-native. Builds with AI, not just uses it. • Builder. Has shipped something from zero.

🏖️ Benefits

• Great salary plus the opportunity for equity or stock grants • Learning budget. If you're growing, so are we.