
11 - 50 employees
Founded 2021
đł Fintech
âď¸ SaaS
đ¤ B2B
Fintech ⢠SaaS ⢠B2B
SiFi is a Saudi-based expense management platform that provides businesses with corporate cards (physical and virtual), real-time expense tracking, automated accounting, reimbursement workflows, and payments automation. Licensed by the Saudi Central Bank, SiFi offers a mobile app and platform tools for budgeting, spend controls, analytics, and integrations with business software, aiming to improve financial governance, efficiency, and security for organizations.
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11 - 50 employees
Founded 2021
đł Fintech
âď¸ SaaS
đ¤ B2B
Fintech ⢠SaaS ⢠B2B
SiFi is a Saudi-based expense management platform that provides businesses with corporate cards (physical and virtual), real-time expense tracking, automated accounting, reimbursement workflows, and payments automation. Licensed by the Saudi Central Bank, SiFi offers a mobile app and platform tools for budgeting, spend controls, analytics, and integrations with business software, aiming to improve financial governance, efficiency, and security for organizations.
⢠Develop and maintain IT governance policies, standards and procedures aligned with ITIL 4 and the SAMA IT Governance Framework ⢠Run gap and maturity assessments against SAMA requirements and own remediation plans through closure ⢠Prepare evidence and coordinate internal audits, external audits and regulatory reviews of IT governance controls ⢠Work with Cybersecurity GRC, Risk and Compliance on shared controls ⢠Co-design, roll out and continuously improve ITSM processes for incident, problem, service request, service level, configuration and asset, and knowledge management ⢠Define and maintain the IT service catalogue, SLAs and OLAs ⢠Monitor third-party and vendor service levels and escalate breaches ⢠Configure process workflows in the ITSM platform and drive adoption ⢠Design and govern the change management framework, including change request standards, risk and impact classification, CAB, standard and emergency changes, and post-implementation reviews ⢠Identify and track IT risks and control gaps arising from technology changes and follow remediation actions through closure ⢠Embed change management processes in team tooling and workflows ⢠Act as process owner while individual change approvals remain with engineering, infrastructure and security leads ⢠Monitor production-change adherence, including approval, testing, segregation, traceability and rollback plans ⢠Track change success rate, failed changes and unauthorized changes and drive improvements ⢠Govern user access lifecycle processes, including joiner, mover and leaver activities ⢠Define and coordinate periodic user access reviews ⢠Govern role-based access, least privilege, privileged access and segregation of duties requirements ⢠Monitor access exceptions, dormant accounts, excessive privileges and unresolved access issues ⢠Coordinate IAM governance and remediation with IT, Engineering, Cybersecurity, HR and system owners ⢠Produce IT governance and service management KPIs/KRIs for management and committees ⢠Track audit findings and regulatory action items and report status to closure
⢠Minimum 6 years of experience in IT governance, IT service management or change management, ideally in banking, payments or another regulated financial services environment ⢠ITIL 4 Foundation certification required ⢠Proven track record designing and governing a change management process, including facilitating CAB, in a live production environment ⢠Strong stakeholder management and ability to drive adoption across engineering, infrastructure and security teams without direct authority ⢠Hands-on experience with ITSM platforms such as ServiceNow, Jira Service Management or Freshservice ⢠Working knowledge of the SAMA IT Governance Framework and related SAMA frameworks ⢠Ability to work under pressure and deliver to short deadlines, such as audit and regulatory submissions ⢠Excellent written and spoken English required ⢠Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field ⢠ITIL 4 Managing Professional or Strategic Leader preferred ⢠COBIT 2019, ISO/IEC 20000 or CGEIT preferred ⢠Experience in a SAMA-regulated institution preferred ⢠Availability during Saudi business hours, Sunday to Thursday
⢠Fully remote ⢠Flexible working hours when urgent incidents or audit deadlines require it
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