Senior IT Governance Specialist

Job not on LinkedIn

🔥 1 hour ago

🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟠 Senior

🎲 Risk

👻 Ghost score 13%

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Logo of SiFi

SiFi

11 - 50 employees

Founded 2021

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

SiFi is a Saudi-based expense management platform that provides businesses with corporate cards (physical and virtual), real-time expense tracking, automated accounting, reimbursement workflows, and payments automation. Licensed by the Saudi Central Bank, SiFi offers a mobile app and platform tools for budgeting, spend controls, analytics, and integrations with business software, aiming to improve financial governance, efficiency, and security for organizations.

📋 Description

• Develop and maintain IT governance policies, standards and procedures aligned with ITIL 4 and the SAMA IT Governance Framework • Run gap and maturity assessments against SAMA requirements and own remediation plans through closure • Prepare evidence and coordinate internal audits, external audits and regulatory reviews of IT governance controls • Work with Cybersecurity GRC, Risk and Compliance on shared controls • Co-design, roll out and continuously improve ITSM processes for incident, problem, service request, service level, configuration and asset, and knowledge management • Define and maintain the IT service catalogue, SLAs and OLAs • Monitor third-party and vendor service levels and escalate breaches • Configure process workflows in the ITSM platform and drive adoption • Design and govern the change management framework, including change request standards, risk and impact classification, CAB, standard and emergency changes, and post-implementation reviews • Identify and track IT risks and control gaps arising from technology changes and follow remediation actions through closure • Embed change management processes in team tooling and workflows • Act as process owner while individual change approvals remain with engineering, infrastructure and security leads • Monitor production-change adherence, including approval, testing, segregation, traceability and rollback plans • Track change success rate, failed changes and unauthorized changes and drive improvements • Govern user access lifecycle processes, including joiner, mover and leaver activities • Define and coordinate periodic user access reviews • Govern role-based access, least privilege, privileged access and segregation of duties requirements • Monitor access exceptions, dormant accounts, excessive privileges and unresolved access issues • Coordinate IAM governance and remediation with IT, Engineering, Cybersecurity, HR and system owners • Produce IT governance and service management KPIs/KRIs for management and committees • Track audit findings and regulatory action items and report status to closure

🎯 Requirements

• Minimum 6 years of experience in IT governance, IT service management or change management, ideally in banking, payments or another regulated financial services environment • ITIL 4 Foundation certification required • Proven track record designing and governing a change management process, including facilitating CAB, in a live production environment • Strong stakeholder management and ability to drive adoption across engineering, infrastructure and security teams without direct authority • Hands-on experience with ITSM platforms such as ServiceNow, Jira Service Management or Freshservice • Working knowledge of the SAMA IT Governance Framework and related SAMA frameworks • Ability to work under pressure and deliver to short deadlines, such as audit and regulatory submissions • Excellent written and spoken English required • Bachelor's degree in Information Technology, Computer Science, Information Systems or a related field • ITIL 4 Managing Professional or Strategic Leader preferred • COBIT 2019, ISO/IEC 20000 or CGEIT preferred • Experience in a SAMA-regulated institution preferred • Availability during Saudi business hours, Sunday to Thursday

🏖️ Benefits

• Fully remote • Flexible working hours when urgent incidents or audit deadlines require it

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