IT Support Specialist

Job not on LinkedIn

October 22

Apply Now

Receive Emails with Similar Jobs

SigFig

WebsiteLinkedInAll Job Openings

Finance • Fintech • SaaS

SigFig is a digital wealth management company providing comprehensive digital solutions for financial institutions, wealth management firms, insurance companies, and individual investors. It offers a suite of interconnected digital wealth solutions designed to empower financial advisors and clients with personalized investment options tailored to unique financial goals. SigFig aims to streamline client onboarding, account opening, and product suitability, enhancing the efficiency of financial services across various segments. Its platform helps advisors attract new client segments, manage portfolios, and deliver client-centric services efficiently. The company's technological innovations in digital finance provide a seamless investment experience and contribute to financial wellness.

201 - 500 employees

Founded 2012

💸 Finance

💳 Fintech

☁️ SaaS

💰 $50M Series E on 2018-06

📋 Description

• make a big impact on our teams by providing support across the global offices at Tandems • be the first line of defense for technical issues • empowering employees to work efficiently by providing timely, knowledgeable, and empathetic support • resolving hardware and software problems to onboarding new hires and maintaining systems • instrumental in delivering a seamless and secure IT experience across the organization

🎯 Requirements

• 3–5 years of experience in IT support and customer service, ideally with exposure to information security practices • Bachelor’s Degree in Computer Engineering or related field, or equivalent training/certifications (CompTIA, Security+, etc.) • Experience in understanding and supporting Mac based environment, along with common workplace applications (e.g., Google Workspace, Slack, Zoom, MS Office) • Excellent troubleshooting skills across hardware, software, networks, and connectivity issues • Communicates clearly and patiently, with a strong customer service mindset and the ability to explain technical or security concepts to non-technical users • Thrives on helping others and takes ownership of tickets/incidents from intake to resolution • Proactively identifies recurring issues, inefficiencies, or risks and proposes solutions or process improvements • Experience with device provisioning, onboarding, and identity/access management tools (e.g., JAMF, Okta, Active Directory) • Familiarity with security tools and concepts (e.g., endpoint protection, vulnerability management, SIEM, phishing simulations) • Understands the importance of security hygiene (e.g., MFA, patching, endpoint management) and helps reinforce compliance best practices • Demonstrated integrity in handling sensitive information and supporting audit/compliance activities • Adapts quickly to new tools and processes, eager to learn and grow professionally across both IT and InfoSec domains • Can manage multiple priorities at once, balancing responsiveness with thorough follow-through • Commitment to exceptional customer service, IT reliability, and organizational security

🏖️ Benefits

• Flexible PTO • Wellness benefit • Mobile/Internet subsidy • Employee Recognition Programs • Tax-friendly Compensation • Liberal Leave Policy • Medical cover for the family, including parents • Quarterly Wellness Benefit • WFH Allowance • Employee Referral Program • Employee Recognition Program • And more!