Sign In Solutions
Sign In Solutions is an innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), ThreatSwitch and Pronestor.
51 - 200 employees
Customer Success Manager, Danish Speaker
Job not on LinkedIn
September 8
🗣️🇩🇰 Danish Required
Sign In Solutions
Sign In Solutions is an innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), ThreatSwitch and Pronestor.
51 - 200 employees
📋 Description
• Lead customers through their maturity journey from early adoption to advanced, multi-solution use • Tailor best practices by region and industry across the EU, UK, North America, and APAC • Help customers realise the full value of the Sign In Solutions product suite and advise on scaling • Showcase and position AI-driven features to improve security, compliance, and workplace experience • Own retention for your portfolio, ensuring high renewal rates and reducing churn risk • Build long-term, outcome-driven relationships that deliver measurable business value • Proactively identify upsell and cross-sell opportunities and create CSM-qualified expansion leads • Anticipate risks, create action plans, and champion customer success • Maintain accurate records in Salesforce and CSP tools and track health scores and adoption trends • Utilise data and insights to drive proactive customer engagement and strategy • Share customer feedback with Product, Support, and Marketing to drive continuous improvement
🎯 Requirements
• 3+ years in Customer Success, Account Management, or similar client-facing role in B2B SaaS • Fluent in Danish and English (written and verbal) • Proficient in Salesforce and CSP tools, with strong data discipline • Proven track record in retention and expansion across global SMB clients • Skilled at guiding customers through maturity journeys and aligning outcomes with strategic value • Strong analytical mindset; comfortable leveraging data and AI to shape decisions and outcomes • Quick learner able to master new solutions and clearly position value of a broad SaaS suite • Customer-first, proactive, and willing to go above and beyond to ensure success • Thrives in a high-growth, fast-changing environment
🏖️ Benefits
• Full-time remote position (East Coast) • Direct impact on retention and expansion across a global SMB portfolio • Culture that empowers people, rewards initiative, and puts customers first • Exposure to and use of AI-driven features and internal AI tools • Collaboration with global colleagues across EU, UK, North America, and APAC
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