Sr. Field Service Technician

Job not on LinkedIn

July 16

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $35 - $42 / hour

⏰ Full Time

🟠 Senior

🔧 Field Service Engineer

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Signode

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Transport • Logistics & Ecommerce • Manufacturing

Signode is a global provider of end-of-line packaging solutions designed to secure, protect, and streamline the transportation of goods. With a wide range of products like case packaging, strapping systems, stretch systems, and automated protective systems, Signode serves industries such as food and beverage, construction, pharmaceuticals, and logistics. The company is committed to innovation and sustainability, offering products that improve load integrity, efficiency, and safety in the supply chain. Signode is part of the Transit Packaging Division of Crown Holdings, Inc. , and focuses on adapting its solutions to meet the changing demands of various industries.

5001 - 10000 employees

🚗 Transport

📋 Description

• Perform duties to install and provide on-demand/scheduled service and training for all general-purpose equipment with a wide variety of industrial and customer specific application machines. • This position requires daily travel by auto with frequent overnight stays. • Daily drive time is usually from 1 to 6 hours on a given day. • Perform daily task in accordance with all Safety regulations and protocols. • Completes all safety related training on time and to expectation. • Ability to timely, accurately, and effectively document daily service activities and expenses in the appropriate recording system. • Identifying complex problems relating to customer and/or machines, reviewing related information to develop and evaluate options and implement effective and strategic solutions. • Read and interpret complex blueprints, wiring diagrams and schematics as required for installation, repair, special upgrades and retrofits of customer equipment. • Technical support and training to Signode Technicians. • Monitor and manage their schedule service calls for accuracy and completion. • Diagnose and troubleshoot equipment breakdowns involving mechanical, hydraulic, pneumatic, electrical and electronic functions, preventative maintenance calls, disassemble units, replace defective parts. • Make adjustments and test for proper operation on designated equipment assigned. • Under supervision, coordinate proactive pre-installation meetings with customers to review installation procedures and both company and customer responsibilities, inspect sites for product compatibility and install, adjust and test equipment. • Proactively report and follow up on potential unsafe conditions and suggest effective solutions. • Maintain effective customer relationships via professional explanations of product failures, nature of problem and recommended corrective actions. • Communicate essential information on a timely basis to key stakeholders such as customers, management and engineering. • Intermediate PLC knowledge to troubleshoot and repair equipment programmable logic controllers. • Identify upgrade and retrofit opportunities and notify appropriate parties to assist in quotation proposals. • Design and conduct training programs for repair and/or preventative maintenance. Audiences include customer and company service representatives. • Prepare comprehensive, non-conformance reports and service bulletins. • Work with Regional Service Manager to assist on appropriate inventory sourcing levels and specific parts as it pertains to their assigned equipment.

🎯 Requirements

• High School Degree • Technical or similar College Degree • 4-5 years of transferable experience • Electrical, Mechanical, Blueprints, Schematics and PLC background • Microsoft Office skills (Word, Excel, Outlook, etc)

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • 401k • Paid time off • Life insurance • Wellness perks • More.