Siigo
SaaS • B2B • Finance
Siigo is a Colombia-based cloud accounting and business management software provider that offers an integrated platform for electronic invoicing, payroll (nómina electrónica), POS systems (including a restaurant POS), inventory, accounting and financial reporting. Siigo serves small and medium-sized businesses and accountants across several Latin American countries, providing DIAN-compliant electronic invoicing, mobile apps, cloud storage on Microsoft Azure, integrations with payment channels (e. g. , Mercado Pago) and tools to automate billing, collections and tax reporting. The company focuses on simplifying administrative and financial operations for SMEs and accounting professionals through a SaaS, subscription-based model.
Analista de Calidad
Job not on LinkedIn
5 hours ago
🗣️🇪🇸 Spanish Required
Siigo
SaaS • B2B • Finance
Siigo is a Colombia-based cloud accounting and business management software provider that offers an integrated platform for electronic invoicing, payroll (nómina electrónica), POS systems (including a restaurant POS), inventory, accounting and financial reporting. Siigo serves small and medium-sized businesses and accountants across several Latin American countries, providing DIAN-compliant electronic invoicing, mobile apps, cloud storage on Microsoft Azure, integrations with payment channels (e. g. , Mercado Pago) and tools to automate billing, collections and tax reporting. The company focuses on simplifying administrative and financial operations for SMEs and accounting professionals through a SaaS, subscription-based model.
📋 Description
• Valoras los procesos e interacciones de acuerdo con los criterios definidos. • Valoras las interacciones y gestiones con clientes mediante la escucha de llamadas, revisión de documentación, chats, entre otros canales. • Identificas habilidades y oportunidades de mejora, y generas propuestas para optimizar los procesos y la experiencia de las personas clientes. • Detectas y alertas puntos de tensión en la gestión con clientes. • Trabajas en conjunto con el área de entrenamiento para definir necesidades de capacitación. • Participas en la construcción de procesos de análisis de resultados, retroalimentación y evaluación para el equipo de asesoría.
🎯 Requirements
• Eres tecnólogo(a) o estudiante de carreras administrativas, contables o afines. • Tienes experiencia mínima de 2 años monitoreando interacciones telefónicas y por texto de áreas comerciales. • Cuentas con un nivel intermedio en Excel. • Eres una persona con pensamiento crítico, atención al detalle, escucha activa y comunicación asertiva.
🏖️ Benefits
• Modalidad de trabajo 100% remoto desde cualquier lugar de Colombia. • Contrato a término indefinido directo con la compañia, más beneficios. • Plan de Beneficios, Bienestar y Balance. • Interés y apoyo en tu aprendizaje continuo, crecimiento profesional y personal. • Ambiente de trabajo inclusivo y diverso.
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