Customer Success Coordinator

🕒 May 21

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SilverSky

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

📋 Compliance

💰 $31.5M Corporate Round on 2021-10

Cybersecurity • Enterprise • Compliance

SilverSky is a leading provider of comprehensive cybersecurity solutions, offering a range of services designed to protect organizations against cyber risks. With over 20 years of experience, SilverSky helps over 4,000 IT teams worldwide by acting as their extended security team. The company specializes in managed and extended detection and response services, network protection, email protection, and security consulting. SilverSky utilizes advanced technology, including military-grade behavioral tracking and machine learning, to deliver tailored threat response actions guided by customized playbooks. Their global 24/7 security operation centers and deep commitment to regulatory compliance make them a trusted partner for businesses in sensitive sectors such as healthcare, finance, and education. SilverSky is dedicated to protecting customers' critical assets and ensuring compliance with industry standards, while offering personalized customer service experience.

📋 Description

• Build strong relationships with key client contacts • Schedule and host recurring, non-sales, conference calls with all assigned clients to discuss changes with client environment and Perimeter, answer questions related to services and reporting, review status of outstanding issues or escalations, ensure client satisfaction remains strong • Enhance organization reputation and client satisfaction by accepting ownership for client issues and requests and exploring opportunities to add value to clients. • Identify development potential in accounts by studying current business, interviewing key customer personnel and company personnel who have worked with customer, identifying and evaluating additional needs, and analyzing opportunities • Demonstrate company value by explaining products and introduce service enhancements and additions • Coordinate other SilverSky personnel (sales engineering, technical support, management, etc.) required to address client issues and escalations • Continuous self-improvement and increase job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, participating in professional organizations, evaluate competitors • Additional projects as assigned

🎯 Requirements

• An interest in Cyber Security • Technical knowledge of common Information Security systems and technologies • Customer focus: willingness to take full ownership of client issues and be 'client advocate' internally • Strong planning, written communication, note taking, and detailed follow-up skills • Take initiative to solve client issues, identify opportunities, and learn new topics quickly • Ability and desire to work professionally with a team, or independently, with minimal supervision • Analytical mindset with problem-solving abilities. • Customer-centric attitude with a focus on delivering value.

🏖️ Benefits

• Respect, opinions, and thoughtful inputs • Educational opportunities