Customer Success Engineering Manager

🕒 June 25

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Simbian

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

Artificial Intelligence • Cybersecurity • Software as a Service

Simbian is a cutting-edge technology company specializing in autonomous AI agents designed to enhance security intelligence, speed, and efficiency for organizations. Its platform leverages AI to transform security analysts into programmers without the need for coding, offering integration with existing security infrastructures without disruption. Simbian's AI Agents deliver increased productivity and cost savings, automating common tasks and preserving best practices. The company's solutions support a unified security architecture and communicate in natural language, working seamlessly with various security products. Simbian is proud of its SOC2 compliance, ensuring high security standards and aims to revolutionize security practices through its hallucination-free trusted large language models (LLMs). Offering both SaaS and on-premise solutions, Simbian caters to a global audience, making security management more strategic and effective.

📋 Description

• Own all technical escalations from customers - triage, investigate, resolve, and document with full accountability • Serve as the primary technical voice in monthly and quarterly business reviews, covering incident trends, platform performance, and product roadmap alignment • Partner with customers to tune Simbian's AI agent to their environment - detection logic, response playbooks, integrations • Work cross-functionally with product and engineering to translate customer pain into roadmap priorities • Build out processes, runbooks, and escalation frameworks from scratch as the function scales • Hire, onboard, and lead a Customer Success Engineering team as customer volume grows • Act as the internal voice of the customer - flag patterns, advocate for fixes, and push back when needed

🎯 Requirements

• 10-15 years in SecOps: SOC analysis, incident response, threat detection, or security engineering • Background in an MDR or MSSP strongly preferred - you understand what it means to manage security outcomes for multiple customers simultaneously • Hands-on with SIEM, EDR, SOAR, and cloud security tooling (Splunk, CrowdStrike, Sentinel, Palo Alto, or equivalent) • Comfortable running executive-level conversations - QBRs, roadmap discussions, escalation calls - without losing the technical thread • Experience managing or mentoring junior security analysts or engineers • Strong written and verbal communication: you can explain a detection gap to a CISO and a playbook fix to an analyst in the same day • Comfortable working in an early-stage environment where the process doesn't exist yet - you build it

🏖️ Benefits

• Direct line to product - your customer insights shape what we build next • Build and own a function from the ground up • Remote-first, high-trust culture • Competitive comp + equity at an early-stage AI security company • Work with customers who are genuinely trying to solve hard security problems, not just check compliance boxes