Technical Account Manager

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November 17

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Simbian

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Artificial Intelligence • Cybersecurity • Software as a Service

Simbian is a cutting-edge technology company specializing in autonomous AI agents designed to enhance security intelligence, speed, and efficiency for organizations. Its platform leverages AI to transform security analysts into programmers without the need for coding, offering integration with existing security infrastructures without disruption. Simbian's AI Agents deliver increased productivity and cost savings, automating common tasks and preserving best practices. The company's solutions support a unified security architecture and communicate in natural language, working seamlessly with various security products. Simbian is proud of its SOC2 compliance, ensuring high security standards and aims to revolutionize security practices through its hallucination-free trusted large language models (LLMs). Offering both SaaS and on-premise solutions, Simbian caters to a global audience, making security management more strategic and effective.

11 - 50 employees

🤖 Artificial Intelligence

🔒 Cybersecurity

📋 Description

• Own the end-to-end onboarding experience, leading deployment and environment integration after the sale. • Work hands-on with customers to ensure seamless platform implementation and usage. • Serve as the primary point of contact post-sales for our tier-1 and strategic customers. • Champion the customer’s perspective within Simbian, ensuring their needs are represented across product, engineering, and executive teams. • Partner with Sales Engineers for technical support, while owning all non-technical aspects of customer engagement. • Act as the first line of defense for product support, providing prompt, basic technical assistance and escalating complex issues to engineering. • Build and maintain strong, proactive relationships with customer stakeholders. • Co-plan with strategic customers to identify new opportunities, support farming sales, and drive account growth. • Ensure Simbian leadership remains informed on both critical issues and new business opportunities via regular reporting. • Collect, synthesize, and forward customer feedback to relevant internal teams for product and service improvement. • Prepare and deliver customer collateral, including QBRs (Quarterly Business Reviews), reporting, and communications. • Manage updates to customers (e.g., image availability) and ensure ongoing enable.

🎯 Requirements

• Proven experience in customer-facing roles within cybersecurity, SaaS, or technical environments. • Strong communication and interpersonal skills; ability to prepare polished customer collateral and conduct productive business reviews. • Hands-on technical aptitude for basic product use, deployment, and troubleshooting. • Demonstrated ability to champion both customer needs and Simbian’s value internally. • Experience supporting large, strategic enterprise customers or similar. • Collaborative mindset with the ability to partner cross-functionally. • High level of integrity, intellectual honesty, and passion for customer success.

🏖️ Benefits

• Be part of a fast-growing, mission-driven team led by industry leaders. • Competitive compensation and benefits. • Opportunity to work with global, market-leading customers and next-generation AI technology. • Remote-first work environment, with flexibility and periodic travel for strategic engagements.