Customer Success Manager

September 21

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Simetrik

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SaaS • Finance • Fintech

Simetrik is a company that provides a SaaS platform focused on simplifying, scaling, and automating financial control for businesses. Using No Code and AI technologies, Simetrik empowers financial teams to automate processes such as reconciliations and account management, thereby reducing financial risk and enhancing efficiency. With robust, scalable, and flexible systems supported by Big Data and AI, the platform allows for the centralization of information from various sources, providing real-time insights and data-driven decisions. Simetrik's solutions are particularly valuable for industries with high transaction volumes and the need for rapid innovation, such as banks, neobanks, retail, and e-commerce. Simetrik enables businesses to optimize financial management and focus on strategic growth with its integrated and secure technological approach.

201 - 500 employees

☁️ SaaS

💸 Finance

💳 Fintech

💰 $55M Series B on 2024-02

📋 Description

• Serve as the primary value realization owner throughout the customer lifecycle, ensuring Simetrik delivers measurable business impact aligned with the customer's critical success factors. • Develop and execute value realization plans that track critical metrics tied directly to the customer's business outcomes and original buying decision (MEDDPICC); conduct regular business reviews focusing on ROI achievement, value demonstration, and strategic alignment. • Build and maintain strong relationships with key stakeholders across operational customer levels; drive governance cadence through structured communications, escalation paths, and decision-making frameworks; develop customer champions. • Partner with Account Executives, Project Managers, Education and Product teams on strategic account planning to strengthen customer value creation and confirmation. • Proactively identify expansion opportunities by mapping customer challenges to Simetrik capabilities; collect customer diagnostics and build business cases for solution expansion based on proven value delivery. • Maintain high visibility into adoption metrics and health indicators; identify and mitigate at-risk accounts through early intervention programs and ensure seamless renewal processes with clear ROI documentation and future value roadmaps. • Drive adoption through alliances with product and education teams; monitor usage patterns, engagement metrics, and user satisfaction; collaborate with implementation to ensure smooth transitions from go-live to ongoing success and facilitate knowledge transfer.

🎯 Requirements

• 4+ years of experience in customer success or account management. • Bachelor’s degree in business, marketing, or a related field. • Experience working in a fast-paced environment. • English / Spanish. • Strategic Thinking: Ability to understand complex business environments and translate product capabilities into strategic advantages for enterprise customers. • Value Articulation: Exceptional skill in communicating value propositions and ROI. • Customer Relationship: Confidence and credibility when engaging with stakeholders and navigating multi-level conversations. • Business Acumen: Understanding of financial metrics, business processes, and industry-specific challenges. • Consultative Approach: Ability to diagnose business challenges and prescribe measurable solutions. • Relationship Building: Talent for creating trust-based partnerships and developing champions. • Data-Driven Decision-Making: Skill in leveraging quantitative and qualitative insights.

🏖️ Benefits

• Well-funded and proven startup with large ambitions and competitive salaries. • Entrepreneurial culture where pushing limits, creating and collaborating is everyday business. • Open communication with management and company leadership. • Small, dynamic teams = massive impact. • 100% Remote Work (You choose where to work from). • 500USD a year for you to invest in learning. • 2 Family days.