Senior Manager, Professional Services

🔥 0 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 10%

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Simetrik

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💸 Finance

💳 Fintech

💰 $55M Series B on 2024-02

SaaS • Finance • Fintech

Simetrik is a company that provides a SaaS platform focused on simplifying, scaling, and automating financial control for businesses. Using No Code and AI technologies, Simetrik empowers financial teams to automate processes such as reconciliations and account management, thereby reducing financial risk and enhancing efficiency. With robust, scalable, and flexible systems supported by Big Data and AI, the platform allows for the centralization of information from various sources, providing real-time insights and data-driven decisions. Simetrik's solutions are particularly valuable for industries with high transaction volumes and the need for rapid innovation, such as banks, neobanks, retail, and e-commerce. Simetrik enables businesses to optimize financial management and focus on strategic growth with its integrated and secure technological approach.

📋 Description

• Lead, coach, and develop a high-performing Professional Services team across NOLA • Set direction, raise standards, and strengthen consultative thinking, process analysis, structured problem solving, and customer management • Maintain strategic proximity to key accounts and delivery teams, stepping in when senior expertise can improve outcomes • Develop distributed leadership across project managers and senior team members • Act as a senior advisor to enterprise customers on complex operational and financial processes • Connect business challenges, processes, risks, controls, data, and technology into scalable solutions • Redesign processes, improve operating models, and create measurable business value • Participate in key workshops, executive conversations, escalations, and solution discussions • Own the regional implementation portfolio and ensure predictable, high-quality, on-time delivery • Anticipate risks, dependencies, scope gaps, and readiness issues • Use data, AI-enabled analysis, KPIs, and portfolio insights to improve forecasting, prioritization, and customer outcomes • Partner with Sales, Customer Success, Product, Solutions, and Integrations • Improve methodologies, operating models, reusable assets, playbooks, standards, and knowledge management • Embed AI and automation into Professional Services workflows • Manage regional capacity, staffing, productivity, forecasting, services economics, and resource allocation • Contribute to margin health and financial sustainability

🎯 Requirements

• 8–10+ years of experience in management consulting, Professional Services, business/process transformation, operations, or similar customer-facing leadership roles • Experience in management consulting, process advisory, internal controls, risk, or process auditing • Strong experience with enterprise customers and complex transformation programs • Ability to analyze ambiguous problems, understand end-to-end processes, and translate them into actionable solutions • Hands-on experience in Operations, Finance Operations, Accounting Operations, Controllership, or similar functions is ideally valued • Strong executive presence and ability to engage senior stakeholders and C-level customers • Strategic leadership style with ability to move from executive-level conversations to detailed problem solving • Understanding of portfolio management, forecasting, capacity planning, and delivery metrics • AI-first and continuous improvement mindset • Experience applying AI, automation, or intelligent tooling to business processes, consulting workflows, delivery operations, or knowledge management is highly valued • Background in fintech, payments, financial operations, reconciliation, controls, or other data-intensive environments is highly valued • Fluent in English and Spanish; Portuguese is a plus

🏖️ Benefits

• AI and automation embedded into Professional Services workflows to reduce manual effort, accelerate analysis and execution, and improve consistency at scale • Continuous improvement and scalable operating models • Opportunity to work alongside leading players in payments, banking, and fintech • Fast-evolving, innovation-driven work environment

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