Support Engineer

🕒 May 26

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SingleStore

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

SingleStore is a powerful and unified database platform designed to handle a variety of data processing tasks. It supports SQL, JSON, full-text, and vector workloads, allowing users to streamline complex data architectures without the need for separate systems. The platform offers real-time analytics, high-speed transactions, and scalability from one to one million customers, making it ideal for demanding applications. SingleStore's unique features include Universal Storage and built-in vector search capabilities, which help in building intelligent applications efficiently. With options for self-managed and cloud-based deployments, SingleStore is designed to be both feature-rich and future-proof, simplifying data handling and reducing operational costs.

📋 Description

• Provide email and live technical support to our enterprise customers. • Identify and reproduce product issues, perform QA, and submit formal bug reports or feature requests. • Collaborate closely with software developers, sales engineers, and technical account managers. • Work to streamline and improve various Support and Engineering processes and tools. • Ensure customers have a positive support experience during every interaction.

🎯 Requirements

• 4+ years of advanced customer-facing technical support experience. • Experience with MySQL or MySQL-like (MariaDB, Aurora, etc) database and SQL Query Optimization. • A solid sysadmin/QA/Testing skill set. • Experience with a scripting or coding language. • Familiarity with distributed systems and AWS/GCP. • Strong written and verbal English communication skills.

🏖️ Benefits

• Participate in our on-call rotation that may include weekends and holidays.