Customer Success Manager

October 21

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Singular

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SaaS • Marketing • Analytics

Singular is a company that focuses on privacy and the optimization of user data for marketing purposes. It uses cookies to enhance site functionality and for remarketing. Singular provides marketing analytics, cost aggregation, and integrates various marketing technologies to offer a unified platform for customer journey analysis. With its solutions, it helps companies obtain a complete view of ROI and optimize their advertising strategies. Singular is known for its strong capabilities in mobile attribution, cross-device attribution, and fraud prevention, making it an invaluable tool for businesses seeking accurate and actionable cross-platform analytics.

51 - 200 employees

☁️ SaaS

📋 Description

• You’ll be the quarterback for a select portfolio of enterprise customers responsible for driving impactful outcomes and growth. • You’ll act as the primary business point of contact for all of your clients and serve as a trusted consultant on their behalf. • Develop and deliver a roadmap to success. • Drive product adoption and ongoing usage of Singular, while promoting customer satisfaction and advocacy. • Manage the customer relationship, acting as trusted advisor to executive and senior leadership in Marketing, Engineering, Product, Business Analytics, and Finance. • Partner with the Sales team to advance account renewals and expansion. • Lead the process for aligning the marketing executives you partner with on their goals, and plan & execute on a roadmap to help them reach their desired outcomes. • Proactively identify account risks and develop save plans. • Analyze your portfolio, identify risks and opportunities, and prioritize for impact. • Become an expert on the Singular platform and integrations, while keeping up with industry trends in data and analytics.

🎯 Requirements

• Ideally, 5+ years of experience in Management Consulting or Customer Success • Experience in working with complex technologies, several different stakeholders across different divisions • Strong leadership skills • Impressive executive presence and communication skills • Extremely data-driven. • A proven track record in a consulting role and a customer-facing environment. • Industry experience would be to your advantage, but is not necessary. • Expertise in leading meetings with strong presentation skills will play a big role in your success here at Singular • Excellent collaborator with the skills needed to engage across multiple teams.

🏖️ Benefits

• Health insurance • Retirement plans • Flexible work arrangements • Professional development • Paid time off