Customer Success Manager

🕒 September 21

💃 Latin America – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Singular

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

☁️ SaaS

📣 Marketing

Consulting • SaaS • Marketing

Singular is a company that focuses on privacy and the optimization of user data for marketing purposes. It uses cookies to enhance site functionality and for remarketing. Singular provides marketing analytics, cost aggregation, and integrates various marketing technologies to offer a unified platform for customer journey analysis. With its solutions, it helps companies obtain a complete view of ROI and optimize their advertising strategies. Singular is known for its strong capabilities in mobile attribution, cross-device attribution, and fraud prevention, making it an invaluable tool for businesses seeking accurate and actionable cross-platform analytics.

📋 Description

• Manage a select portfolio of enterprise customers and drive impactful outcomes and growth • Serve as the primary business point of contact and trusted consultant for clients • Understand client business needs and create tangible, long-term goals • Develop and deliver customer success roadmaps • Drive product adoption, ongoing usage, customer satisfaction, and advocacy • Manage relationships with executive and senior leadership across Marketing, Engineering, Product, Business Analytics, and Finance • Partner with Sales on account renewals and expansion • Align marketing executives on goals and execute roadmaps to achieve desired outcomes • Identify account risks and develop save plans • Analyze the customer portfolio, risks, opportunities, and priorities • Communicate performance opportunities and technical overviews across internal teams • Become an expert on the Singular platform and integrations and follow data and analytics industry trends

🎯 Requirements

• Ideally, 5+ years of experience in Management Consulting or Customer Success • Experience working with complex technologies and multiple stakeholders across different divisions • Strong leadership skills • Impressive executive presence and communication skills • Extremely data-driven, with the ability to understand data sets and leverage data to drive customer outcomes and adoption • Proven track record in a consulting role and customer-facing environment • Business acumen to assess client needs and drive outcomes • Familiarity with mobile, data-driven marketing, and SaaS solutions for marketing is advantageous but not necessary • Expertise in leading meetings and strong presentation skills • Ability to collaborate across multiple teams

🏖️ Benefits

• Equal opportunity employer committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other legally protected characteristics

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