Senior Solutions Engineer

🕒 May 21

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

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Singular

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

SaaS • Marketing • Analytics

Singular is a company that focuses on privacy and the optimization of user data for marketing purposes. It uses cookies to enhance site functionality and for remarketing. Singular provides marketing analytics, cost aggregation, and integrates various marketing technologies to offer a unified platform for customer journey analysis. With its solutions, it helps companies obtain a complete view of ROI and optimize their advertising strategies. Singular is known for its strong capabilities in mobile attribution, cross-device attribution, and fraud prevention, making it an invaluable tool for businesses seeking accurate and actionable cross-platform analytics.

📋 Description

• Own and support technical implementation of Singular’s platform, from scoping and planning through onboarding, validation, and post-launch technical advisory. • Provide senior technical ownership and continuity for high-priority customer accounts across the Americas, supporting complex implementations, escalations, and ongoing technical advisory needs. • Lead or support complex SDK, API, attribution, web-to-app, S2S, event tracking, data validation, and reporting investigations. • Use SQL, logs, APIs, internal tools, and customer-provided technical context to investigate data quality, attribution, and implementation issues. • Build trust with customer engineering, marketing, analytics, and business stakeholders through clear communication, structured problem solving, and reliable follow-through. • Partner with Customer Success and Sales to support customer happiness, retention, expansion, and technical confidence. • Collaborate with Engineering and Product to identify customer-backed product gaps, recurring implementation patterns, and roadmap opportunities. • Work with Support and Customer Success to ensure technical issues move through the right channels with clear ownership, context, and follow-up. • Use AI tools to improve implementation workflows, accelerate technical troubleshooting, summarize customer/account context, generate reusable documentation, analyze technical patterns, and build lightweight internal tools or scripts that reduce repeated manual work. • Develop internal playbooks, training materials, documentation, and workflow improvements that help scale the Solution Engineering team. • Assist with technical sales activities for new and existing accounts when deeper implementation or feasibility expertise is needed. • Prioritize customer product or feature requests and communicate them clearly to Product with supporting technical context and business impact.

🎯 Requirements

• 5+ years in Solution Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or a similar technical customer-facing role. • Experience supporting complex customer implementations or enterprise-level technical accounts. • Strong technical troubleshooting skills and the ability to break down ambiguous technical problems. • Experience integrating or supporting mobile SDKs, REST APIs, event tracking, data integrations, or analytics platforms. • Ability to write SQL queries and investigate data quality, reporting, or attribution issues. • Comfort working in Mac, UNIX, or command-line environments. • Ability to read, debug, or write lightweight scripts, preferably in Python. • Strong communication skills with both customer-facing and internal technical audiences. • Ability to explain complex technical concepts clearly to engineering, marketing, analytics, and business stakeholders. • Independent, fast learner who can operate effectively in a fast-paced, globally distributed environment. • Strong service orientation, ownership mindset, and ability to build trust with customers and cross-functional partners. • A desire to build things, improve processes, and create scalable solutions rather than only solve one-off issues.

🏖️ Benefits

• Equal Opportunity Employer • Flexible work arrangements • Professional development opportunities