Mid-level Electronic Tax Documents (DFE) Consultant

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Sinqia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

💳 Fintech

🏦 Banking

🛍️ eCommerce

💰 Post-IPO Secondary on 2015-05

Fintech • Banking • eCommerce

Sinqia is a technology company focused on providing complete digital platforms for financial institutions and fintechs. Their solutions encompass core banking, custody management, digital onboarding, and regulatory compliance, facilitating the transformation and innovation within the financial services sector. With a commitment to accelerating financial innovation, Sinqia processes a significant volume of financial transactions daily, serving as a technological backbone for both traditional banks and emerging fintech startups.

📋 Description

• Provide technical and functional support for Thomson Reuters' Electronic Tax Documents (DFE) solutions. • Ensure excellent customer service, incident resolution, and guidance on the correct use of tax tools. • Diagnose and resolve technical and functional incidents related to the issuance, reception, and management of electronic tax documents. • Analyze rejections and tax errors with SEFAZ (state tax authorities) and municipal tax authorities, advising clients on corrective actions. • Investigate systemic failures, analyze logs, and troubleshoot integrations (ERP ↔ Thomson Reuters systems). • Assist clients with parameterization and configuration of tax solutions. • Collaborate with internal teams (product, development, and implementation) to escalate and resolve complex issues. • Ensure SLA compliance and high-quality service delivery. • Document support cases and solutions, and maintain the knowledge base. • Support continuous improvement of support processes.

🎯 Requirements

• Previous experience providing support for tax or fiscal systems. • Knowledge of Electronic Tax Documents (DFE): NF-e (Electronic Invoice), CT-e (Electronic Transport Document), MDF-e (Manifest of Tax Documents), NFS-e (Service Invoice). • Familiarity with Brazilian tax legislation (ICMS, ISS, and ancillary tax obligations). • Understanding of system integrations (APIs, Web Services, XML). • Experience with log analysis and technical troubleshooting. • Familiarity with ERPs (SAP, Oracle, TOTVS, etc.). • Knowledge of databases (SQL – basic to intermediate).

🏖️ Benefits

• Not specified