Customer Experience Consultant – Operations

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Sirva

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

🤝 B2B

🏠 Real Estate

Logistics • B2B • Real Estate

Sirva is a global leader in relocation and moving services that provides employee relocation solutions to corporate clients and moving services to consumers. Its offerings include corporate relocation and mobility (HR/mobility services, visa & immigration, expense management, talent development, reporting & analytics), household goods moving and shipment, commercial moving, temporary accommodations, property management, home buying/selling support, mortgage services, and technology solutions to support relocations. Sirva operates a family of brands (including Allied, northAmerican, Global Van Lines, Alliance, and Sirva Mortgage) with a footprint covering 190+ countries and 69 global locations, serving enterprise and individual clients worldwide.

📋 Description

• Contribute to Sirva’s success by serving as the primary point of coordination to customers • Places proactive calls with customer to welcome them and advise on services • Engages and adopts new technology enhancements and features • Serves as a trusted advisor in the mobility programs • Works to fully understand customer needs and concerns • Regularly utilizes digital tools to access client policy information • Ability to advise on services delivered by our supplier partners • Demonstrates proficient skills in managing complex relocations • Utilizes an omnichannel technology solution to support customer interactions • Partners internally with other customer support teams • Collaborates externally with supplier partners • Dedicated to strong data integrity • Ensures outlined Key Experience Metrics and customer/client SLAs are met or exceeded • Supports customer and client needs with a focus on quality, accuracy and timeliness

🎯 Requirements

• High school diploma or equivalent • University/college degree preferred • 1 year in a customer experience, business operations role preferred • International experience a plus, but not necessary • Must be fluent in English, but other languages are highly desired.

🏖️ Benefits

• Comprehensive benefits package that includes choice of two Medical plans and two dental plans • Retirement plan, RRSP employer match (after 1 year) • Life & Disability Insurance • and more. Benefits are based on employment status and may not be available for temporary or non full-time employees