Community Manager – Contractor

🕒 May 10

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👫 Community Manager

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Sisense

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

Analytics • SaaS • Technology

Sisense is a leader in embedded analytics, specializing in providing modern analytics solutions that empower developers to incorporate interactive data insights into their applications. With a focus on making data-driven decision-making accessible to users of all technical levels, Sisense offers a secure platform for building and distributing integrated analytics experiences. Their AI-powered features enable app creators to transform data into actionable insights quickly and effectively, enhancing product capabilities across various industries.

📋 Description

• Develop and execute a full Reddit strategy, including SEO and engagement-driven native posting. • Manage the branded subreddit: maintain the content calendar, create content, and manage posting. • Drive activations in target subreddits by identifying opportunities and crafting articles for engagement. • Monitor community threads 5 days per week, providing daily reactive commenting. • Feedback Synthesis: Identify, categorize, and prioritize user feedback and feature requests from community threads. • Product Liaison: Relay summarized user insights to internal Product Teams to inform the development cycle. • Technical Triage: Identify complex user issues and route them to the correct internal Subject Matter Experts (SMEs) for resolution. • Active Moderation: Enforce community guidelines to maintain brand safety, reputation, and community health. • Daily Updates: Execute a consistent rhythm of branded updates and communications. • Provide comprehensive reporting on engagement, SEO, impressions, and sentiment tracking for product launches. • Perform LLM citation audits to measure brand visibility in AI-generated responses.

🎯 Requirements

• Technical Curiosity: Ability to understand product architecture and engage with advanced power users. • Documentation Skills: Talent for translating complex technical jargon into clear, readable community posts. • Tracking Tools: Hands-on experience using tools like Jira or GitHub to track bugs and community issues. • Data Awareness: Comfort using data tools to visualize community trends and support findings. • Support/DevRel Experience: A background in technical support or developer relations managing high-touch interactions.

🏖️ Benefits

• The contractor is responsible for their own taxes and is not eligible for company benefits.