Client Success Advisor

🕒 May 8

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SiteCare

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🛍️ eCommerce

🤝 B2B

SaaS • eCommerce • B2B

SiteCare is a prominent provider of WordPress support and optimization services designed to ensure websites are secure, fast, and always business-ready. The company offers continuous support, proactive maintenance, and development assistance to optimize performance and enhance SEO for WordPress sites. SiteCare's services include performance audits, database query refinement, caching strategy implementation, and code optimization, all aimed at improving site speed and user experience. With 24/7 site health monitoring, advanced tools are used for real-time issue detection and resolution to maintain site stability and uptime. SiteCare also provides a range of tailored support services including SEO strategies, personalized support, and flexible service plans. Trusted by numerous businesses, SiteCare excels in keeping WordPress sites optimized and secure.

📋 Description

• Own and manage a portfolio of high-value client accounts. • Conduct structured client touchpoints. Each meeting should include a prepared agenda with data-driven recommendations covering performance, security, accessibility, and SEO. • Identify and close expansion opportunities within existing accounts, including tier upgrades, development retainers, and additional project work. • Monitor client consumption relative to plan scope. • Address misalignment directly and manage tier upgrade conversations when usage consistently exceeds plan coverage. • Step into active Client Specialist conversations when broader commercial opportunities or tier mismatches are identified, even when the ticket is already in progress. • Hold delivery teams accountable on quality and timeliness. • Flag risks early and escalate directly before issues surface in client-facing meetings. • Lead monthly client review meetings. Ensure all presented work meets quality and timeline commitments. • Manage difficult client conversations regarding scope, pricing adjustments, and expectation resets. • Coordinate with delivery, support, and development teams on larger engagements. Maintain ownership of the client relationship throughout. • Act on tier upgrade signals surfaced by the support team. Convert qualified opportunities.

🎯 Requirements

• 4+ years managing client relationships in a B2B services or agency environment. • Strong experience with WordPress and web technology services, and their impact on client KPIs (ie. understanding how improving site organization can improve lead generation). • Demonstrated ability to identify and close account expansion opportunities. • Comfortable with direct commercial conversations: pricing, scope, renewals, upgrades. • Willingness to assert internally when delivery quality, timelines, or commercial opportunities require intervention. • Ability to work across teams and step into active colleague workflows when the client situation warrants it. • Strong remote communication skills. • Able to build trust and manage relationships without in-person interaction. • Comfortable operating in a role with evolving structure.

🏖️ Benefits

• Fully remote position. • Must be available during US business hours. • Travel not anticipated.