Strategic Engagement Manager

🕒 April 22

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Siteimprove

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

☁️ SaaS

🛍️ eCommerce

💰 Venture Round on 2020-01

SaaS • Digital Marketing • eCommerce

Siteimprove is a leader in digital governance and analytics, providing a comprehensive platform that enhances accessibility, quality assurance, and SEO tools for businesses. Their services are designed to optimize website performance, improve visitor engagement, and ensure compliance with regulations, facilitating better online marketing strategies. Siteimprove empowers teams to leverage data-driven insights for enhanced digital experiences and increased return on investment.

📋 Description

• Manage and facilitate all aspects of SaaS implementation project for new accounts, including scoping, execution, and change request management • Work closely with executive project sponsor and stakeholders in defining project goals and objectives • Collaborate with customer stakeholders to define implementation plan and deliver against the plan • Lead the implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projects • Identify opportunities to deliver immediate value to the customer, while setting customers up for long-term success; one of our core principles • Establish and manage communication and risk management plans Monitor and track project progress and work efforts on a daily/weekly basis, and report project status to senior management and other stakeholders Partner closely with sales and implementation services to scope and estimate customer engagements • Collect customer feedback during the implementation and recommend product enhancements and new product opportunities to Siteimprove’s Product team • Establish best practices, templates, policies, tools, and partnerships to expand and mature Siteimprove’s implementation process, practices, and capabilities • Communicate clearly with management, customers, sales, and developers to ensure business requirements are translated accurately for implementation

🎯 Requirements

• Bachelor's degree in Business Administration, Communications, Marketing or related field, or any equivalent combination of experience and training that provides required knowledge, skills and abilities. • 3-5 years of project management experience, planning, tracking; preferably with SaaS products • Ability to successfully manage and execute software implementation projects • Excellent leadership and interpersonal skills • Excellent written and oral communication skills • Strong organizational, presentation, and coordination skills • Ability to prioritize, work creatively, and perform tasks in solving problems in time-critical situations • Proven track record of working concurrently on multiple customer engagements and with customers and colleagues across multiple time zones

🏖️ Benefits

• 20+% travel may be required and may require working outside of hours • Valid Passport