Billing and Collection Analyst – Fixed Term Contract

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SiteMinder

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

☁️ SaaS

SaaS • Hospitality

SiteMinder is a technology company that specializes in providing software solutions for the hospitality industry. It offers a comprehensive platform that helps hotels manage their distribution, reservations, and guest engagement. The platform connects hotels to over 450 booking channels, including major online travel agencies like Booking. com, Expedia, and Airbnb. SiteMinder's software solutions include a channel manager, booking engine, business intelligence tools, and payment processing, all designed to maximize revenue and efficiency for hotel operators. The company is trusted by over 44,500 hotels worldwide to grow their business and optimize their operations through technology-driven strategies.

📋 Description

• Deliver a positive billing, payment and collection experience for our customers • Handle customer queries and issues (cases) within agreed service levels and resolve at a quality expected by our customers via chat and voice calls • Support Autopay adoption for all Retail customers • Retrieve missing customer remittances for payments that have been received • Ensure timely processing of customer requests such as cancellation of services, currency changes • Ensure collections action (i.e. reminders, suspensions) are processed and conducted within policy • Ensure CRM and billing system customer data is kept up to date • Assist with other duties as required by the Billing and Collections Support Team Leader

🎯 Requirements

• Strong written and oral communication skills English • Experience working in a collections/billing /support / teams in a call centre or contact centre environment • Adaptable and willing to learn • Experience with Salesforce, Zuora, Tesorio or similar systems • Able to work in a close team environment, where ideas are shared, valued, and discussed • Thrive in a fast-paced, agile, and dynamic environment • Are helpful, encouraging, and respectful to team members and everyone they interact with

🏖️ Benefits

• Equity packages for you to be a part of the SiteMinder journey • Hybrid working model (in-office & from home) • Mental health and well-being initiatives • Generous parental (including secondary) leave policy • Paid birthday, study and volunteering leave every year • Sponsored social clubs, team events, and celebrations • Employee Resource Groups (ERG) to help you connect and get involved • Investment in your personal growth offering training for your advancement