German-speaking Agent – Replacement Vehicle Reservations

🔥 1 minute ago

🇪🇸 Spain – Remote

💵 €21.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Reservation Agent

🗣️🇩🇪 German Required

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Logo of SIXT

SIXT

5001 - 10000 employees

Founded 1912

🚗 Transport

👥 B2C

🤝 B2B

Transport • B2C • B2B

SIXT is a global mobility company offering premium car rental, long-term rentals, car subscriptions, chauffeur services, and car-sharing through an integrated app and worldwide station network. With over 2,000 stations in 105+ countries and a diverse fleet of 222,000+ vehicles including luxury and specialty models, SIXT serves leisure and corporate customers with airport and city pick-up/return, business fleet solutions, and digital booking and loyalty features.

📋 Description

• Ensure private customers receive a replacement vehicle quickly and easily in the event of a breakdown or accident. • Coordinate closely with insurance companies and roadside assistance providers, processing their requests promptly. • Manage inbound and outbound communication via email and phone. • Create orders and accurately reserve the requested vehicles in an efficient manner. • Serve as the main point of contact for customers during stressful situations, providing calm and effective solutions. • Contribute to a collaborative international remote team committed to service excellence.

🎯 Requirements

• Fluent in German and English; additional languages such as Spanish, French, Italian, or Dutch are a plus. • Strong ability to understand and anticipate customer needs. • Open-minded, communicative, and confident in both written and verbal communication. • Able to adapt to a dynamic work environment, including availability for night shifts (22:00–06:00). • Experience working effectively within international teams, fostering cooperation and a positive atmosphere. • Able to identify problems quickly and propose effective solutions to ensure service continuity and customer satisfaction.

🏖️ Benefits

• Permanent contract • Competitive salary and opportunities for professional growth • €60 telework allowance • 30% night shift premium for hours between 22:00–06:00 • Flexible remote work model • Work–life balance support • Day off for your birthday • Additional vacation days for your SIXT anniversary • Flexible compensation options • Private health insurance • Childcare support • Restaurant card • Discounts for family and friends on SIXT rentals • Offers on hotels, retail, Gympass, business schools, and more

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