Senior Program Manager, Creative Services

November 20

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SketchDeck

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B2B • Design • Marketing

SketchDeck is a next-generation creative partner specializing in custom design solutions tailored to meet unique client needs. The company offers a full-stack design capability, assisting businesses of all sizes—from startups to large enterprises—in overcoming design challenges through services such as branding, marketing materials, web design, and digital communications. SketchDeck's platform enhances productivity and streamlines collaboration, allowing clients to efficiently manage their creative projects and access high-quality design on demand.

11 - 50 employees

Founded 2014

🤝 B2B

💰 Venture Round on 2016-12

📋 Description

• Lead a portfolio of premium creative programs across brand, digital, social, events, executive communications, sales enablement, and more. • Guide intake and scoping conversations; build structured timelines, budgets, and deliverable frameworks. • Partner with Creative Directors, Strategists, and Design teams to shape project vision and ensure alignment. • Review creative work for quality, accuracy, and brand and strategic alignment. • Manage cross-functional timelines, resources, and communication to keep teams aligned and informed. • Anticipate risks and navigate challenges through grounded, solution-oriented communication. • Act as the primary strategic partner for enterprise and Fortune 500 clients. • Lead quarterly business reviews and long-term planning with senior stakeholders. • Understand client goals to anticipate needs and identify new opportunities for impact. • Collaborate with business development teams to scope, propose, and secure new work. • Oversee renewals, upsells, and satisfaction metrics with clarity and confidence. • Respond thoughtfully and strategically to client ideas, feedback, and requests in real time. • Mentor and guide 1–2 Project Managers, supporting their growth and delivery craft. • Lead internal planning and alignment meetings to maintain momentum across programs. • Partner closely with Creative, Content, Operations, and Technology teams to strengthen workflows and outcomes. • Support recruiting and onboarding as the team expands. • Manage profitability, utilization, and forecasting across your account portfolio. • Ensure programs are scoped accurately and tracked clearly from beginning to end. • Collaborate with leadership to refine delivery models and introduce process improvements. • Track KPIs including retention, revenue expansion, delivery margin, velocity, and satisfaction. • Contribute to the evolution of SketchDeck’s delivery model and client experience. • Represent SketchDeck’s values—teamwork, humility, ownership, creativity, and heart—in every interaction. • Identify opportunities to elevate creative quality, enhance processes, and strengthen collaboration. • Stay curious and open to new tools, technologies, and creative approaches—including emerging capabilities in digital, automation, and AI-assisted design.

🎯 Requirements

• 8+ years of program, project, or account management experience in a creative, design, or marketing agency. • Proven success managing enterprise or Fortune 100 client relationships. • Experience working with Microsoft is a preference. • Demonstrated success delivering branding, campaigns, and integrated creative programs. • Strong creative understanding; able to review and provide constructive direction on design, branding, and campaign concepts. • Excellent executive communication and presentation skills; confident partnering with senior stakeholders. • Experience leading, coaching, and supporting PM or delivery teams. • Strong financial acumen—including scoping, budgeting, forecasting, and profitability management. • Proficiency with project management tools (Asana, Monday.com, Teamwork, or similar). • Highly organized, proactive, and steady in moments requiring clarity and leadership.

🏖️ Benefits

• Health insurance (medical, dental, and vision) • 401(k) with company match • Fully remote working environment (pre-COVID and continuing forward!) • Paid time off that grows with tenure • Annual company retreat • Technology stipend: up to $1,500 for computer setup, plus $500 for home office